Patient Billing & Collections Specialist

Paycom - ATS; Asheville (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Allergy Partners is seeking a Patient Services Representative to manage patient balance collections within the Central Billing Office at our Asheville location. You will proactively pursue assigned accounts to maximize timely payments while adhering to HIPAA and practice policies.

Strong customer service and data-entry skills are essential. Responsibilities include contacting patients, analyzing EOBs for reasons of balances, and coordinating payment arrangements.

Qualifications

• High school diploma or GED is required.
• Healthcare or related experience is required.
• 1–3 years of general office administration and prior collection experience preferred.
• Spanish language ability and billing coding experience are a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook) and data entry.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced office and sit for long periods.

Responsibilities

• Monitor collection dollars by hub to maximize productivity and reduce delinquent accounts.
• Send correspondence to patients in delinquent status.
• Answer and respond to calls and correspondence related to patient balances; analyze reasons for balances from EOBs.
• Document all work and calls in the database; maintain accurate records.
• Coordinate patient payment arrangements when possible.
• Record patient payments by phone; provide receipts upon request.
• Contribute to departmental goals and Allergy Partners culture.
• Escalate to supervisor as needed and participate in required training.

Skills

Spanish

Communication skills

Data entry

Microsoft Office

Phone support

Customer service

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

CRM/ database system

Job description

Allergy Partners is seeking a Patient Services Representative to manage patient balance collections within the Central Billing Office at our Asheville location. You will proactively pursue assigned accounts to maximize timely payments while adhering to HIPAA and practice policies.

Strong customer service and data-entry skills are essential. Responsibilities include contacting patients, analyzing EOBs for reasons of balances, and coordinating payment arrangements.