Patient Experience Front Desk Specialist

Paycom - ATS; Albuquerque (NM); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Paid Time Off

Paid Holidays

Vision Insurance

Health Savings Account

Dental Insurance

Life Insurance

Disability Insurance

Job summary

Allergy Partners in Albuquerque, NM seeks a Patient Service Representative to join a caring team. Register patients, answer calls, and prepare the office for the day, while balancing transactions and posting charges and payments.

The role involves scheduling appointments, facilitating referrals and test scheduling, and collecting payment at the time of service. Strong communication and HIPAA compliance are essential.

Qualifications

• Minimum two years in a medical office or customer service.
• Proven ability to handle payments and balance a cash drawer.
• Familiarity with scheduling and patient demographics data.
• Bi-lingual is a plus, not required.

Responsibilities

• Answer the telephone professionally and direct calls or schedule appointments.
• Screen visitors and respond to information requests from patients and vendors.
• Maintain front office supplies and equipment; manage mail and faxes.
• Verify demographics and insurance information; post charges and payments.

Skills

Customer service

Cash handling

Phone etiquette

Multi-tasking

Communication

Bi-lingual (plus)

Education

High school diploma

Tools

GE Centricity

Practice management software

EMR

Job description

Allergy Partners in Albuquerque, NM seeks a Patient Service Representative to join a caring team. Register patients, answer calls, and prepare the office for the day, while balancing transactions and posting charges and payments.

The role involves scheduling appointments, facilitating referrals and test scheduling, and collecting payment at the time of service. Strong communication and HIPAA compliance are essential.