Patient Billing & Care Concierge

NYU Langone Hospitals; Boynton Beach (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

NYU Langone Florida in Boynton Beach, FL is seeking a Customer Service Representative I to be the primary contact for patients on balances, benefits and insurance. You will answer calls and electronic messages, log data in CRM, and follow scripts while using independent judgment to resolve inquiries.

The role emphasizes accuracy, confidentiality, and teamwork; you will interact with providers, billing staff, and patients, help with payments, and support billing workflows while maintaining high

Qualifications

• High School Diploma or college credits preferred.
• Experience in customer service, medical billing, accounts receivable, insurance, or related duties.
• Knowledge of CPT and ICD10.
• English usage, grammar and spelling; basic math.
• 1 year experience in a similar role.
• Typing assessment of 35 words per minute or greater.

Responsibilities

• Answer calls, log data into CRM, enter data, and follow-up on issues. Route calls to other teams as needed.
• Process credit card payments and other related responsibilities.
• Provide input on system edits, processes, policies, and billing procedures.
• Perform daily tasks in assigned work queues per manager instructions.
• Communicate with providers, patients, coders, and third-party payers to ensure claims are processed correctly.

Skills

Customer service

Medical billing

Accounts receivable

Communication skills

Typing 35 wpm

Education

High School Diploma

Tools

Epic systems

Microsoft Office

Job description

NYU Langone Florida in Boynton Beach, FL is seeking a Customer Service Representative I to be the primary contact for patients on balances, benefits and insurance. You will answer calls and electronic messages, log data in CRM, and follow scripts while using independent judgment to resolve inquiries.

The role emphasizes accuracy, confidentiality, and teamwork; you will interact with providers, billing staff, and patients, help with payments, and support billing workflows while maintaining high