Senior Patient Services & Billing Specialist - Flexible Schedule

NYU Langone Florida; Boynton Beach (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

NYU Langone Florida is seeking a Customer Service Representative III to support patients with balances, benefits, and insurance. You will assist Financial Clearance/Authorization and AR teams, handle calls, data entry, and billing tasks, and help elevate complex issues while maintaining patient confidentiality.

The role requires strong communication, experience in medical billing, and proficiency with CRM and billing systems. On-site in Boynton Beach with comprehensive benefits.

Qualifications

• High School Diploma; college credits preferred.
• Experience in customer service, medical billing, accounts receivable, insurance, or related duties.
• Knowledge of CPT and ICD10 utilized in medical billing.
• Clear written and spoken English; basic math skills.
• Typing speed of 35 wpm or greater.
• Able to communicate with all levels of the organization.

Responsibilities

• Handle patient inquiries about balances, benefits and insurance with professionalism.
• Perform billing tasks such as data entry, claim review, and accounts receivable follow-up.
• Log call data in CRM, route calls, and assist with complex cases as needed.
• Provide input to improve processes, policies, and training materials.
• Monitor work queues and ensure timely resolution according to guidelines.

Skills

Customer service

Billing

Accounts receivable

Insurance knowledge

CRM data entry

Communication

Typing 35 wpm

Education

High School Diploma

College credits preferred

Tools

Epic systems

Microsoft Office

Job description

NYU Langone Florida is seeking a Customer Service Representative III to support patients with balances, benefits, and insurance. You will assist Financial Clearance/Authorization and AR teams, handle calls, data entry, and billing tasks, and help elevate complex issues while maintaining patient confidentiality.

The role requires strong communication, experience in medical billing, and proficiency with CRM and billing systems. On-site in Boynton Beach with comprehensive benefits.