CSR I: Medical Billing & Patient Care - Boynton Beach

NYU Langone Florida; Boynton Beach (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

NYU Langone Florida is seeking a Customer Service Representative I in Boynton Beach to be the first point of contact for patients with balances, benefits and insurance questions. You will answer calls, log data in CRM, and assist with billing tasks with empathy and professionalism.

You will follow established scripts, coordinate with providers and billing teams, and strive to deliver timely, accurate information while protecting patient confidentiality and complying with regulatory requirements.

Qualifications

• High School Diploma required; college credits preferred.
• Experience in customer service, medical billing, accounts receivable, or related duties.
• Knowledge of CPT/ICD-10 and English grammar and spelling.

Responsibilities

• Answer calls and electronic messages; log call data in CRM; assist with billing tasks and follow-up.
• Route calls to other teams as needed and submit bills or contact insurance as appropriate.
• Maintain patient confidentiality and comply with regulatory requirements.
• Coordinate with providers and billing staff to resolve patient balances.

Skills

Customer service

Medical billing

Insurance

Accounts receivable

Typing 35 wpm

Education

High School Diploma

College credits preferred

Tools

Epic systems

Microsoft Office

Job description

NYU Langone Florida is seeking a Customer Service Representative I in Boynton Beach to be the first point of contact for patients with balances, benefits and insurance questions. You will answer calls, log data in CRM, and assist with billing tasks with empathy and professionalism.

You will follow established scripts, coordinate with providers and billing teams, and strive to deliver timely, accurate information while protecting patient confidentiality and complying with regulatory requirements.