Patient Billing CSR I – Boynton Beach

NYU Langone; Boynton Beach (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellness program

Job summary

NYU Langone Health in Boynton Beach, FL invites applications for a Customer Service Representative I to serve as the primary contact for patient balances, benefits, and insurance. You will handle calls and electronic messages, log data in CRM, and assist with billing tasks under supervision, with a focus on accuracy, empathy, and timely responses.

The ideal candidate has strong customer service skills, familiarity with medical billing, and the ability to navigate CPT/ICD-10 coding, Epic systems,

Qualifications

• High School Diploma; college credits preferred.
• Experience in customer service, medical billing, accounts receivable, insurance, or related duties.
• Knowledge of CPT and ICD-10 utilized in medical billing.
• English usage, grammar and spelling; basic math.
• 1+ years in a similar role; typing 35 wpm or greater; pass a customer service scenario assessment.

Responsibilities

• Answer calls, log data into CRM, enter data, make outbound calls and follow up on issues; process payments.
• Route calls to other teams as needed and maintain high patient satisfaction.
• Work in assigned queues following manager instructions.
• Identify credentialing issues and escalate to management.
• Follow training workflows and request assistance as needed.
• Use Epic CRM and other systems for notes and resolution actions.
• Review unpaid balances and resolve inquiries per protocol.
• Ensure items are resolved within required timeframes and maintain confidentiality.
• Communicate with providers, patients, coders, and third-party payers.
• Collaborate with provider offices and attend required trainings.

Skills

Customer service

Medical billing

Accounts receivable

Insurance knowledge

Typing speed 35 wpm

English proficiency

Education

High School Diploma

College credits preferred

Tools

Epic systems

Microsoft Office

Job description

NYU Langone Health in Boynton Beach, FL invites applications for a Customer Service Representative I to serve as the primary contact for patient balances, benefits, and insurance. You will handle calls and electronic messages, log data in CRM, and assist with billing tasks under supervision, with a focus on accuracy, empathy, and timely responses.

The ideal candidate has strong customer service skills, familiarity with medical billing, and the ability to navigate CPT/ICD-10 coding, Epic systems,