Customer Care Specialist I - Billing (Boynton Beach)

NYU Langone; Boynton Beach (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

NYU Langone in Boynton Beach, FL seeks a Customer Service Representative I to handle patient balance, benefits, and insurance questions. You will answer calls/messages, document in billing systems, and follow protocols to resolve inquiries with empathy and professionalism.

Preferred candidates have healthcare billing experience, CPT/ICD-10 familiarity, and comfortable use of Epic systems and CRM tools. This on-site role offers robust benefits and a patient-centric team environment.

Qualifications

• Experience in customer service, medical billing or related duties.
• Knowledge of CPT/ICD-10 may be beneficial.
• Typing speed and accuracy are evaluated during onboarding.

Responsibilities

• Answer calls and electronic messages about balances and benefits.
• Log call data into CRM and enter data in billing system.
• Follow scripts and timelines to resolve patient inquiries.
• Coordinate with providers and payers to ensure proper billing.
• Provide feedback on processes to improve patient satisfaction.
• Maintain confidentiality and comply with regulations.

Skills

Customer service

Billing support

Insurance knowledge

Data entry

CRM experience

Education

High School Diploma

College credits preferred

Tools

Epic systems

Microsoft Office

CRM software

Job description

NYU Langone in Boynton Beach, FL seeks a Customer Service Representative I to handle patient balance, benefits, and insurance questions. You will answer calls/messages, document in billing systems, and follow protocols to resolve inquiries with empathy and professionalism.

Preferred candidates have healthcare billing experience, CPT/ICD-10 familiarity, and comfortable use of Epic systems and CRM tools. This on-site role offers robust benefits and a patient-centric team environment.