Patient Arrival & Welcome Experience Specialist

Socket.dev; Marietta (GA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Health benefits from day 1

Student loan assistance

Family benefits

Wellness incentives

Mentorship programs

Job summary

Emory Healthcare is seeking a Patient Arrival Specialist to greet patients, assist with check-in, and support operations across facilities. You will help ensure a welcoming environment and a smooth arrival experience for patients and families.

This role emphasizes clear communication, empathy, and teamwork, requiring reliability and the ability to work in a fast-paced healthcare setting. Training provided to ensure consistent service delivery.

Qualifications

• High school diploma, GED, or equivalent required.
• Must be at least 18 years of age and authorized to work in the United States.
• Proficiency in English with strong written and verbal communication skills.
• Strong interpersonal skills and the ability to collaborate in a team environment.
• Basic digital literacy and the ability to navigate computer systems and software applications.
• Ability to quickly learn new processes, procedures, and software systems while maintaining attention to detail and accuracy.
• Successful completion of required software training upon hire.
• Demonstrated reliability with strong attendance and punctuality.

Responsibilities

• Greet patients and visitors warmly to create a positive first impression.
• Assist with check-in, online applications, and basic tech troubleshooting.
• Update patient information and manage registrations accurately.
• Address questions and resolve patient concerns, elevating issues as needed.
• Maintain a clean, organized front area and prepare supplies.
• Be flexible to float to other locations as needed.

Skills

Welcoming demeanor

Empathy

Customer service mindset

Critical thinking

Professionalism

Education

High school diploma, GED, or equivalent

Tools

Basic computer skills

Job description

Emory Healthcare is seeking a Patient Arrival Specialist to greet patients, assist with check-in, and support operations across facilities. You will help ensure a welcoming environment and a smooth arrival experience for patients and families.

This role emphasizes clear communication, empathy, and teamwork, requiring reliability and the ability to work in a fast-paced healthcare setting. Training provided to ensure consistent service delivery.