Experience Specialist

Socket.dev; Dubuque (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental and health insurance

Employee recognition program

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health in Dubuque, IA seeks an Experience Specialist/Receptionist for Family Medicine to greet patients, manage front desk operations, and coordinate registrations with professionalism.

The role emphasizes exceptional customer service, accurate data handling, and compliance with confidentiality standards in a busy clinic setting.

Qualifications

• High School Diploma or equivalent required.
• Experience in front desk/administrative support and patient interactions preferred.

Responsibilities

• Extends a professional welcome to patients and visitors, providing information on services and procedures.
• Manages check-in and check-out to ensure a smooth registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times and physician availability.
• Assists patients with paperwork including intake forms and insurance documentation.
• Handles general inquiries empathetically and escalates complex issues as needed.

Skills

Customer service

Front desk

Communication

Education

High School Diploma or equivalent

Job description

Overview

UnityPoint Clinic

Experience Specialist/Receptionist - Family Medicine

Clinic Hours: 6:40AM-5:00PM, Shift times would vary - primarily 8:00AM-4:30PM, 8:15AM-4:45, OR 8:30AM-5:00PM, earlier if clinic need.

Full Time Benefits

As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, caters to general patient interactions,assistingwith check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients toappropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assistspatients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports inmaintaininglatest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information andforwardingcalls to theconcerned department.
• Ensures all patient interactions and data handlingcomply withconfidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Qualifications

Education:

• High School Diploma or equivalent required.