Patient Experience Guest Services Associate I

Emory Healthcare; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Emory Healthcare in Atlanta seeks a Guest Services Associate I to create a welcoming environment for patients, visitors, and staff by delivering outstanding customer service and assisting with wayfinding and front desk operations.

The role requires collaboration with clinical teams, Public Safety, and support services to uphold safety policies, protect privacy, and enhance the patient experience while maintaining lobby efficiency.

Qualifications

• Must-have commitment to exceptional patient and visitor service.
• Ability to follow safety and HIPAA policies.
• Proficient with standard office software and scheduling tools.

Responsibilities

• Greet patients, visitors, and staff with a professional, welcoming demeanor.
• Provide wayfinding assistance and escort/ directions as needed.
• Answer calls promptly and assist with check-in and online scheduling tools.

Skills

Customer service principles

Communication skills

EMR knowledge

Microsoft Office

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Multi-line phone systems

Job description

Emory Healthcare in Atlanta seeks a Guest Services Associate I to create a welcoming environment for patients, visitors, and staff by delivering outstanding customer service and assisting with wayfinding and front desk operations.

The role requires collaboration with clinical teams, Public Safety, and support services to uphold safety policies, protect privacy, and enhance the patient experience while maintaining lobby efficiency.