Patient Appointment Services Specialist

Mayo Career Site US; Tempe (AZ); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Mayo Clinic in Tempe, AZ seeks a Patient Appointment Services Specialist to independently create and schedule appointments within the electronic medical record for a complex multispecialty practice. The role involves gathering patient demographics and provider details to assess the nature of the request and determining the appropriate appointment area.

You will advise patients on required co-pays, referrals, and pre-service deposits to ensure they arrive on time and are prepared for procedures

Aufgaben

• Create and schedule appointments within the electronic medical record for a multispecialty practice.
• Gather patient demographics and provider information to determine appropriate appointment area.
• Advise patients on co-pays, referral authorizations, and pre-service deposits to ensure timely arrivals.
• Collect Guarantor and insurance details to assess eligibility.
• Interact with patients, referring physicians, Mayo providers, allied health staff and families.
• Navigate multiple systems and adhere to Mayo scheduling policies and medical need criteria.

Jobbeschreibung

The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical.
This role requires flexibility which may include cross-coverage and travel depending on location. Hours may vary and additional time or overtime may be required to meet workload requirements.