Patient Advocate & Medical Support Assistant (Remote)

U.S. Department of Veterans Affairs; Hampton (VA); Remote; USD 39,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Telework eligibility

Federal benefits

Job summary

The U.S. Department of Veterans Affairs, Hampton VA Medical Center, in Hampton, Virginia, seeks a Medical Support Assistant to join the Patient Advocate Office.

The incumbent reports to the Customer Experience Manager and collaborates with staff to resolve issues and ensure patient satisfaction. Responsibilities include guiding patients to appropriate services, maintaining confidentiality, and assisting with age-appropriate care, while handling inquiries from patients and visitors.

Responsibilities

• Serves as a Medical Support Assistant in the Patient Advocate Office at the Hampton VAMC in Hampton, Virginia.
• Works with staff across the Medical Center to ensure problem resolution and patient satisfaction.
• Guides individuals to the appropriate service or office and explains information to help access services.
• Maintains confidentiality of information and follows policies and procedures.
• Interacts with patients, families, and visitors to assess needs and provide support.

Job description

The U.S. Department of Veterans Affairs, Hampton VA Medical Center, in Hampton, Virginia, seeks a Medical Support Assistant to join the Patient Advocate Office.

The incumbent reports to the Customer Experience Manager and collaborates with staff to resolve issues and ensure patient satisfaction. Responsibilities include guiding patients to appropriate services, maintaining confidentiality, and assisting with age-appropriate care, while handling inquiries from patients and visitors.