Front Desk Representative

Wisconsin Fertility; Town of Middleton (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid holidays

Job summary

Wisconsin Fertility is seeking a Front Desk Representative to join our patient-centered team. You will make a warm first impression, check in patients, verify demographics and insurance, answer calls, collect payments, and support billing processes.

The role requires collaboration with physicians and clinical staff in a fertility care setting. We offer consistent weekday hours (Mon–Fri, 7am–4pm), specialized training, and opportunities to contribute to patients’ journeys.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience in medical front office, reception, or patient services.
• Strong interpersonal and customer service skills.
• A passion for women's health; fertility is a plus.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet and check in patients, providing a welcoming environment.
• Verify patient demographics, insurance information, and required documents.
• Answer incoming calls and respond to patient inquiries professionally.

Skills

Interpersonal skills

Customer service

Detail-oriented

Education

High school diploma or equivalent

Job description

Description

Are you a compassionate and detail-oriented person who thrives in a collaborative, patient-centered environment? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work closely with physicians and clinical staff in a specialty setting that blends advanced medicine with heartfelt care.

The Front Desk Representative role provides patients with a warm and professional first impression while ensuring smooth day-to-day operations of the clinic front office. As a key member of our team, you will:

• Greet and check in patients while providing a welcoming, supportive environment
• Verify patient demographics, insurance information, and required documentation
• Answer incoming calls and respond to patient inquiries in a professional and compassionate manner
• Collect payments and assist with basic administrative and billing support
• Triage patients to financial counselors when needed
• Support physicians, clinic and administrative staff with front office coordination and workflow
• Ensure patient confidentiality and compliance with HIPAA and clinic policies at all times

Why join us?

Consistent Monday - Friday, 7am - 4pm schedule

Specialized training applicable to fertility care setting

The opportunity to make a lasting impact in patients' lives during a meaningful journey

Competitive pay, with medical, dental and vision insurance, paid time off, and paid holidays

Requirements

• High school diploma or equivalent
• Minimum 1 year of experience in medical front office, reception, or patient services
• Strong interpersonal and customer service skills
• A passion for women's health, fertility is a plus
• Detail-oriented with strong organizational skills