Patient Advisor (full-time)

H/K/B Cosmetic Surgery; Charlotte (NC); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Bonus

Job summary

H/K/B Cosmetic Surgery is seeking a full-time Patient Advisor in Charlotte, NC. The role supports administrative functions, answers patient calls, schedules appointments, and maintains patient records using Nextech EMR. A minimum of 2 years in a medical office and a high school diploma are required; dermatology/plastic surgery experience is preferred.

The position offers competitive pay, bonus potential, health benefits, and paid time off, with standard Monday–Friday hours in an upscale practice.

Qualifications

• 2 years in a medical office environment.
• Excellent customer service etiquette.
• High School diploma or equivalent.
• Nextech EMR experience preferred.
• Plastic Surgery or Dermatology experience preferred.

Responsibilities

• Answer and respond to a high volume of patient calls
• Provide excellent customer service etiquette
• Schedule appointments and follow up visits for new and existing patients
• Utilize electronic records system to create and update patient information
• Collect basic patient information
• Monitor where and when physicians are scheduled and what procedures they perform
• Assist patients with relevant office location directions as needed
• Call patients and assist with rescheduling needs as they arise
• Take messages for office locations as needed and relay them to the appropriate location or physician

Skills

Customer service

Call handling

Scheduling appointments

EMR systems

Education

High School diploma or equivalent

Tools

Nextech EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Advisor (full-time)

Full Time Charlotte, NC, US

3 days ago Requisition ID: 1377

H/K/B Cosmetic Surgery has an exciting opportunity for a full-time Patient Advisor to join our upscale plastic surgery center! We offer competitive pay, bonus, health benefits, paid time off, and other wonderful benefits. This position will primarily sit in our Southpark office. Monday-Friday 9am-5pm.

A little bit about the position:

The Patient Advisor will play a key role in the Administrative functioning of the business.

What you can expect in the role:

• Answer and respond to a high volume of patient calls
• Provide excellent customer service etiquette
• Schedule appointments and follow up visits for new and existing patients
• Utilize electronic records system to create and update patient information
• Collect basic patient information
• Monitor where and when physicians are scheduled and what procedures they perform
• Assist patients with relevant office location directions as needed
• Call patients and assist with rescheduling needs as they arise
• Take messages for office locations as needed and relay them to the appropriate location or physician

What we are looking for in a candidate:

• Plastic Surgery or Dermatology experience is preferred.
• Nextech (EMR) experience preferred.
• 2 years working in a medical office environment.
• High School diploma or equivalent education.
• Equivalent combination of education and experience.