Patient Services Coordinator - Medical Office

H/K/B Cosmetic Surgery; Fairmeadows (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

H/K/B Cosmetic Surgery in Charlotte, NC is seeking a full-time Patient Advisor to support the administrative operations of our upscale plastic surgery center. This role primarily sits in our Southpark office, with a 9am-5pm weekday schedule.

You will handle calls, scheduling, and patient records to ensure smooth patient experiences. Ideal candidates have 2 years in a medical office, familiarity with Nextech EMR, and a High School diploma or equivalent.

Qualifications

• 2 years working in a medical office environment.
• High School diploma or equivalent education.
• Experience in Plastic Surgery or Dermatology preferred.
• EMR experience preferred.

Responsibilities

• Answer and respond to a high volume of patient calls.
• Provide excellent customer service etiquette.
• Schedule appointments and follow up visits for new and existing patients.
• Utilize electronic records system to create and update patient information.
• Collect basic patient information.
• Monitor where and when physicians are scheduled and what procedures they perform.
• Assist patients with relevant office location directions as needed.
• Call patients and assist with rescheduling needs as they arise.
• Take messages for office locations as needed and relay them to the appropriate location or physician.

Skills

Customer service

Communication

Telephone handling

Scheduling

Education

High School diploma

Tools

Nextech EMR

Job description

H/K/B Cosmetic Surgery in Charlotte, NC is seeking a full-time Patient Advisor to support the administrative operations of our upscale plastic surgery center. This role primarily sits in our Southpark office, with a 9am-5pm weekday schedule.

You will handle calls, scheduling, and patient records to ensure smooth patient experiences. Ideal candidates have 2 years in a medical office, familiarity with Nextech EMR, and a High School diploma or equivalent.