Plastic Surgery Patient Concierge – Full-Time

ADP, Inc.; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus

Health benefits

Paid time off

Job summary

H/K/B Cosmetic Surgery in Charlotte, NC is seeking a full-time Patient Advisor to join our upscale plastic surgery center. The role sits in our Charlotte office and hours are Monday–Friday 9am–5pm, with a focus on delivering outstanding patient service and administrative support.

You will answer a high volume of patient calls, schedule appointments, maintain patient records in Nextech EMR, and assist patients with directions and rescheduling.

Qualifications

• Plastic Surgery or Dermatology experience is preferred.
• 2 years working in a medical office environment.
• High School diploma or equivalent education.
• Equivalent combination of education and experience.

Responsibilities

• Answer and respond to a high volume of patient calls
• Provide excellent customer service etiquette
• Schedule appointments and follow up visits for new and existing patients
• Utilize electronic records system to create and update patient information
• Collect basic patient information
• Monitor where and when physicians are scheduled and what procedures they perform
• Assist patients with relevant office location directions as needed
• Call patients and assist with rescheduling needs as they arise
• Take messages for office locations as needed and relay them to the appropriate location or physician

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

Tools

Nextech EMR

Job description

H/K/B Cosmetic Surgery in Charlotte, NC is seeking a full-time Patient Advisor to join our upscale plastic surgery center. The role sits in our Charlotte office and hours are Monday–Friday 9am–5pm, with a focus on delivering outstanding patient service and administrative support.

You will answer a high volume of patient calls, schedule appointments, maintain patient records in Nextech EMR, and assist patients with directions and rescheduling.