Patient Admissions Support Specialist

Berkshire Medical Center; New Bedford (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Berkshire Medical Center in New Bedford, MA is seeking an Admissions Assistant to support the Admissions Director and ensure a smooth patient and family experience. You will handle front-desk communications, complete admission packets, coordinate with the Referral and Admissions Team, maintain confidentiality, and assist with data entry and records management.

This role emphasizes customer service, teamwork, and accuracy, with opportunities to learn about hospital operations and participate in

Responsibilities

• Support Admission Director
• Customer service focused
• Complete admission packets and welcome new residents.
• Help planning and attending with community events.
• Help with covering admissions, great learning opportunity.
• Help reduce grievances.
• Communicate effectively with patients, families, caregivers and staff either face-to-face or by telephone.
• Answers incoming calls and forwards or refers to appropriate staff member or take a message if person is unavailable.
• Triage patient/family telephone calls to clinical staff.
• Maintains confidentiality of all patient information.
• Complete routine reports and new assignments in an accurate and timely manner.
• Assists in taking referrals and communicating with the Referral and Admissions Team.
• Assist in entering data into the appropriate tracking systems.
• Assist in the process of putting together medical records or other packets.
• Assist in the filing of open and closed medical records as needed.
• Assist in stocking in-coming office supplies and medical supplies as needed.
• Assist in sending, receiving and monitoring faxes for all staff.
• Provide back-up or assistance to other administrative staff when needed.
• Responsible for tracking patient certifications and monitoring RN recertification assessments.
• Responsible for assisting Admissions Office with referrals.
• Assists with admission, transfer, death and discharge communication.
• Tracking and ordering printed materials.
• Assist with survey process and data upload.
• Assists in preparing patient documentation as needed.
• Assists with verification & documentation of patient insurance information.
• 2
• Assists in archiving records as needed.
• Assists with processing payroll as needed.
• Other duties as assigned.
• Enter invoices from supply delivery vendors in Allscripts.
• Other duties as assigned

Job description

Berkshire Medical Center in New Bedford, MA is seeking an Admissions Assistant to support the Admissions Director and ensure a smooth patient and family experience. You will handle front-desk communications, complete admission packets, coordinate with the Referral and Admissions Team, maintain confidentiality, and assist with data entry and records management.

This role emphasizes customer service, teamwork, and accuracy, with opportunities to learn about hospital operations and participate in