Patient Acquisition & Onboarding Specialist

Cedent; Plano (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare provider in Plano, TX is seeking a Patient Acquisition Specialist to manage inquiries and guide new patients through the onboarding process. The role involves conducting consultations, responding to live chats, and maintaining accurate documentation. The ideal candidate should have a high school diploma and experience in patient coordination or customer service. Strong communication skills and ability to build trust with patients is essential. This position offers a supportive working environment to help convert leads into new patients.

Qualifications

• Experience in the healthcare industry and patient care is preferred.
• Ability to explain complex medical services in a clear way.
• Highly organized with strong attention to detail.

Responsibilities

• Guide new patients through the onboarding process.
• Monitor and respond to live chat questions.
• Collect and organize leads from contact forms.
• Conduct consultations to assess needs.
• Provide excellent customer service.

Skills

Communication skills

Multitasking

Self-motivated

Customer service

Sales experience

Education

High school diploma or GED

Tools

HubSpot

Job description

A healthcare provider in Plano, TX is seeking a Patient Acquisition Specialist to manage inquiries and guide new patients through the onboarding process. The role involves conducting consultations, responding to live chats, and maintaining accurate documentation. The ideal candidate should have a high school diploma and experience in patient coordination or customer service. Strong communication skills and ability to build trust with patients is essential. This position offers a supportive working environment to help convert leads into new patients.