Healthcare Call Center Pro: Customer Care & Onboarding

FreedomCare; Phoenix (AZ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive benefits

Ongoing learning opportunities

Fun company events

Job summary

A healthcare services provider in Arizona is seeking strong customer service professionals to join their team. Various roles include HomeCare Sales Specialist, Intake Specialist, and Onboarding Specialist, focusing on assisting patients and their families. Ideal candidates will have exceptional communication and problem-solving skills and a passion for helping others. The company offers competitive pay, growth opportunities, and a diverse, inclusive workplace environment.

Qualifications

• Excellent handling of difficult customer situations and solving problems effectively.
• Strong communication skills, both verbal and written, with compassion towards patients.
• Good listening skills and emotional intelligence to work well in teams.
• Ability to remain calm under pressure and resolve issues over the phone.
• Strong time management skills and ability to prioritize tasks.

Responsibilities

• Connect and engage with individuals interested in home care support.
• Assist patients and caregivers with applications and onboarding.
• Conduct virtual or in-person orientations for new patients.
• Guide patients through their home care journey.

Skills

Customer service skills

Communication skills

Soft skills

Problem-solving

Time management

Technology

Multitasking

Job description

A healthcare services provider in Arizona is seeking strong customer service professionals to join their team. Various roles include HomeCare Sales Specialist, Intake Specialist, and Onboarding Specialist, focusing on assisting patients and their families. Ideal candidates will have exceptional communication and problem-solving skills and a passion for helping others. The company offers competitive pay, growth opportunities, and a diverse, inclusive workplace environment.