Patient Accounts Specialist

PureVC; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical and vision benefits

Free dental services

401(k) with employer match

Tuition reimbursement opportunities

Job summary

Risas Dental and Braces is seeking a friendly bilingual Account Specialist to join our team. You will work with patients to discuss payment options, verify insurance benefits, and maintain accurate financial accounts in a fast-paced dental practice.

The role emphasizes excellent customer service, empathy, and strong communication as you educate patients and resolve.billing concerns. A high school diploma and Spanish-English fluency are required, with phone-based customer service experience a

Qualifications

• Bilingual in English and Spanish
• High School Diploma or GED equivalent
• Customer service experience over the phone a plus
• Knowledgeable of dental and medical terminology preferred
• Exceptional written and verbal communication abilities
• Excellent organizational skills and ability to multitask
• Ability to utilize de-escalation skills being an empathetic, active listener, who has strong follow through skills when speaking with patients
• Ability to think creatively, problem solve, and work independently
• Must have a growth mindset and the ability to adapt to change
• Ability to work within a team environment and lend support, as a team player, to team members as needed

Responsibilities

• Present and explain financial arrangements, monthly billing and collecting with patients
• Post payments, charge new accounts, and close out for the deposit
• Verify insurance benefits prior to all new patient exams
• Educate and encourage patient's commitment to long-term treatment
• Identify, address, and resolve any patient concerns
• Validate and/or obtain authorization for payment from patients
• Follow up with insurance companies regarding eligibility and payments
• Bill insurance within 24 hours of the start of treatment
• Close out the month and complete month-end reports
• Additional duties and responsibilities as assigned

Skills

Bilingual English/Spanish

Phone-based customer service

Verbal communication

Organizational skills

Team player

De-escalation skills

Education

High School Diploma or GED

Job description

At Risas Dental and Braces, our focus is providing quality and affordable dental care and braces for families everywhere. Our goal is to think and speak a language that patients understand. For this reason, our Company Statement is We Speak Patient™. The result is happier, healthier Patients, and better opportunities for our doctors and team members.

We are seeking a friendly and professional bilingual Account Specialist to join our Risas family. The Account Specialist must have excellent customer service skills, a dynamic personality, be highly motivated, and detail-oriented. The Account Specialist works with patients to discuss payment options, insurance benefits and eligibility, financial account accuracy, and account balance resolution. We value good communication skills, reliability, a positive attitude and organizational talents.

Responsibilities

• Present and explain financial arrangements, monthly billing and collecting with patients
• Post payments, charge new accounts, and close out for the deposit
• Verify insurance benefits prior to all new patient exams

• Educate and encourage patient's commitment to long-term treatment
• Identify, address, and resolve any patient concerns
• Validate and/or obtain authorization for payment from patients
• Follow up with insurance companies regarding eligibility and payments
• Bill insurance within 24 hours of the start of treatment

• Close out the month and complete month-end reports
• Additional duties and responsibilities as assigned

Qualifications

• Bilingual in English and Spanish

• High School Diploma or GED equivalent
• Customer service experience over the phone a plus
• Knowledgeable of dental and medical terminology preferred
• Exceptional written and verbal communication abilities
• Excellent organizational skills and ability to multitask

• Ability to utilize de-escalation skills being an empathetic, active listener, who has strong follow through skills when speaking with patients
• Ability to think creatively, problem solve, and work independently
• Must have a growth mindset and the ability to adapt to change
• Ability to work within a team environment and lend support, as a team player, to team members as needed

Benefits

Risas Dental and Braces offers a comprehensive benefits package including

• 12-hour shifts, 3 days a week
• Medical and vision benefits
• Free dental services

• 401(k) with employer match
• Tuition reimbursement opportunities
• And many other ancillary benefits

The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.