Bilingual Patient Accounts & Billing Specialist

PureVC; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical and vision benefits

Free dental services

401(k) with employer match

Tuition reimbursement opportunities

Job summary

Risas Dental and Braces is seeking a friendly bilingual Account Specialist to join our team. You will work with patients to discuss payment options, verify insurance benefits, and maintain accurate financial accounts in a fast-paced dental practice.

The role emphasizes excellent customer service, empathy, and strong communication as you educate patients and resolve.billing concerns. A high school diploma and Spanish-English fluency are required, with phone-based customer service experience a

Qualifications

• Bilingual in English and Spanish
• High School Diploma or GED equivalent
• Customer service experience over the phone a plus
• Knowledgeable of dental and medical terminology preferred
• Exceptional written and verbal communication abilities
• Excellent organizational skills and ability to multitask
• Ability to utilize de-escalation skills being an empathetic, active listener, who has strong follow through skills when speaking with patients
• Ability to think creatively, problem solve, and work independently
• Must have a growth mindset and the ability to adapt to change
• Ability to work within a team environment and lend support, as a team player, to team members as needed

Responsibilities

• Present and explain financial arrangements, monthly billing and collecting with patients
• Post payments, charge new accounts, and close out for the deposit
• Verify insurance benefits prior to all new patient exams
• Educate and encourage patient's commitment to long-term treatment
• Identify, address, and resolve any patient concerns
• Validate and/or obtain authorization for payment from patients
• Follow up with insurance companies regarding eligibility and payments
• Bill insurance within 24 hours of the start of treatment
• Close out the month and complete month-end reports
• Additional duties and responsibilities as assigned

Skills

Bilingual English/Spanish

Phone-based customer service

Verbal communication

Organizational skills

Team player

De-escalation skills

Education

High School Diploma or GED

Job description

Risas Dental and Braces is seeking a friendly bilingual Account Specialist to join our team. You will work with patients to discuss payment options, verify insurance benefits, and maintain accurate financial accounts in a fast-paced dental practice.

The role emphasizes excellent customer service, empathy, and strong communication as you educate patients and resolve.billing concerns. A high school diploma and Spanish-English fluency are required, with phone-based customer service experience a