Bilingual Front Office | Patient Experience Coordinator

Risas-Dental-and-Brace; Aurora (CO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

12-hour shifts

Medical and vision benefits

Free dental services

401(k) with employer match

Tuition reimbursement opportunities

Job summary

RisasDental and Braces is seeking a friendly bilingual Front Office Administrative Assistant to join the RisasFamily. You will greet patients, verify insurance, manage check-in, and coordinate appointment flow with a welcoming, patient-centered approach.

The Director of First Impressions leads this role, focusing on hospitality, communication, and meticulous office administration in a busy dental practice, with opportunities for professional growth.

Qualifications

• Bilingual Spanish/English required.
• Outgoing, upbeat, and the ability to comfortably engage patients.
• A positive attitude and deep commitment to great customer service.
• Excellent written and verbal communication skills.
• Excellent phone rapport and aptitude for customer service with intuitive and proactive approach to serving others.
• Ability to multi-task in a fast-paced environment.
• Proficiency in use of Microsoft Office programs.
• Must have a warm friendly, outgoing personality and excellent organizational skills.
• Ability to work within a team environment and lend support, as a team player, to team members as needed.

Responsibilities

• Greet and check-in patients with a cheerful and professional demeanor
• Obtain patient information and insurance verification
• Monitor patient flow
• Identify, assist, and attend to patient needs
• Respond to treatment and billing questions
• Encourage positive patient reviews
• Maintain the appearance of a clean office environment
• Prepare documents for patient visits/treatment
• Sort and distribute mail; including writing letters to patients
• Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, HIPAA, and Risas policies and practices)
• Any other duties and responsibilities as assigned

Skills

Bilingual Spanish/English

Customer service

Written and verbal communication

Multi-tasking

Team player

Organizational skills

Tools

Microsoft Office

Job description

RisasDental and Braces is seeking a friendly bilingual Front Office Administrative Assistant to join the RisasFamily. You will greet patients, verify insurance, manage check-in, and coordinate appointment flow with a welcoming, patient-centered approach.

The Director of First Impressions leads this role, focusing on hospitality, communication, and meticulous office administration in a busy dental practice, with opportunities for professional growth.