Patient Accounts Advocate — Billing & Benefits

Teach Me Personnel LLC; Flower Mound (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Therapy & Beyond is a leading ABA organization seeking a Patient Accounts Specialist in Flower Mound, TX. You will manage client financial accounts, maintain billing status, and resolve complex insurance inquiries, acting as a patient advocate between families, clinical teams, and payers.

The role emphasizes adherence to financial policies, accurate fee disclosures, and proactive communication to ensure transparent pricing and timely account resolution.

Qualifications

• Education: High School Diploma or equivalent required; Associate or Bachelor's degree preferred.
• Experience: 2+ years in healthcare billing, patient accounts, prior authorizations, or patient advocacy (preferred).
• Skills: Proficiency in EMR/EHR platforms, revenue cycle workflows, and benefit verification processes; strong problem-solving capability and tailored communication skills for varied family needs.

Responsibilities

• Act as main point of contact for family communications regarding accounts, insurance changes, prior authorizations, and payment inquiries.
• Explain complex financial arrangements, payment plan options, and therapy cost breakdowns clearly to families to maintain clear financial expectations.
• Collaborate with insurance providers to resolve claim differences, track coverage changes, and advise families on benefit updates.
• Monitor patient AR, proactively reaching out to families with past-due balances to establish workable payment solutions and support timely account resolution.
• Update service agreements upon annual plan renewal or coverage changes while maintaining full compliance with organizational financial policies.
• Maintain target AR aging benchmarks and resolve past-due family account inquiries within designated timelines.
• Ensure 100% accuracy in updating service agreements, benefit verification updates, and fee schedule disclosures while adhering to privacy standards.
• Deliver high-quality, empathetic communication, resulting in clear family financial transparency and minimal billing escalations.

Skills

EMR/EHR proficiency

Revenue cycle workflows

Benefit verification

Problem-solving

Family-focused communication

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Billing software

EMR/EHR platforms

Job description

Therapy & Beyond is a leading ABA organization seeking a Patient Accounts Specialist in Flower Mound, TX. You will manage client financial accounts, maintain billing status, and resolve complex insurance inquiries, acting as a patient advocate between families, clinical teams, and payers.

The role emphasizes adherence to financial policies, accurate fee disclosures, and proactive communication to ensure transparent pricing and timely account resolution.