Patient Billing & Accounts Specialist

Advanced Pain Care, Inc.; Austin (TX); On-site; USD 37,000 - 48,000; Full time

Job summary

Advanced Pain Care, Inc. is seeking a Patient Account Representative to perform general office functions for the Billing Department. You will assist patients over the phone and in person, file and audit insurance claims, and respond to correspondence related to patient accounts.

The role requires strong communication, excellent customer service, attention to detail, and the ability to work under pressure. You will report to the Billing Supervisor and Manager and support process improvements in a

Qualifications

• Education: High school diploma or GED; related experience benefits.
• Experience: 1–3 years in related role or training.
• Must maintain patient confidentiality and safety.
• Excellent customer service and in-person/phone communication.
• Ability to read and interpret documents and follow instructions.

Responsibilities

• Assist patients with their accounts
• Files and audits insurance claims
• Responds to correspondence regarding patient accounts
• Audits and reconciles patient accounts
• Maintains weekly and monthly production reports for administration
• Effectively communicates with team members as well as management.
• Maintains clean and orderly work areas
• Adheres to APC policies and procedures
• Performs other duties as assigned

Skills

Customer service

Communication

Telephone etiquette

Office procedures

Attention to detail

Team collaboration

Self-management

Education

High school diploma or GED

Job description

Advanced Pain Care, Inc. is seeking a Patient Account Representative to perform general office functions for the Billing Department. You will assist patients over the phone and in person, file and audit insurance claims, and respond to correspondence related to patient accounts.

The role requires strong communication, excellent customer service, attention to detail, and the ability to work under pressure. You will report to the Billing Supervisor and Manager and support process improvements in a