Patient Accounts & Billing Advocate

Therapy-and-Beyon; Flower Mound (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Therapy & Beyond is a leading BCBA-owned ABA organization dedicated to helping individuals reach their full potential through interdisciplinary care. We seek a Patient Accounts Specialist to manage client financials, billing status, and insurance inquiries.

You will advocate for families and coordinate with billing, prior authorizations, and revenue cycle teams to ensure smooth financial operations for therapy services.

Qualifications

• High School Diploma or equivalent required; Associate or Bachelor's degree preferred.
• 2+ years of experience in healthcare billing, patient accounts, prior authorizations, or patient advocacy (preferred).
• Proficiency in EMR/EHR platforms, revenue cycle workflows, and benefit verification processes; strong problem-solving capability and tailored communication skills for varied family needs.

Responsibilities

• Serve as main point of contact for families regarding accounts, insurance changes, prior authorizations, and payments.
• Explain financial arrangements, payment plans, and cost breakdowns to families clearly.
• Collaborate with insurance providers to resolve claim differences and advise families on benefits.
• Monitor patient AR and reach out to families with past-due balances to arrange workable payment solutions.
• Update service agreements on annual plan renewals or coverage changes while ensuring compliance with policies.
• Maintain AR aging benchmarks and resolve past-due inquiries within set timelines.
• Ensure accuracy in updating agreements, benefit verifications, and fee disclosures per privacy standards.

Skills

Patient communication

Financial guidance

Insurance coordination

Accounts receivable

Privacy & compliance

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

EMR/EHR platforms

Revenue cycle tools

Job description

Therapy & Beyond is a leading BCBA-owned ABA organization dedicated to helping individuals reach their full potential through interdisciplinary care. We seek a Patient Accounts Specialist to manage client financials, billing status, and insurance inquiries.

You will advocate for families and coordinate with billing, prior authorizations, and revenue cycle teams to ensure smooth financial operations for therapy services.