Patient Accounts Specialist

Therapy and Beyond - ABA Therapy; Flower Mound (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Therapy & Beyond is seeking a Patient Accounts Specialist to manage patient financials, billing accuracy, and insurance inquiries. You will serve as the advocate for families, coordinating with billing, prior authorizations, and revenue cycle teams to ensure transparent pricing and timely reconciliations.

The role emphasizes empathetic communication, adherence to privacy standards, and close collaboration with clinical staff to support accurate account management and reduced billing escalations.

Qualifications

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• 2+ years healthcare billing, patient accounts, prior authorizations, or patient advocacy experience preferred.
• Proficiency with EMR/EHR platforms, revenue cycle workflows, and benefit verification processes; strong problem-solving and tailored communication skills for diverse families.

Responsibilities

• Act as main point of contact for family communications regarding accounts, insurance changes, prior authorizations, and payments.
• Explain complex financial arrangements, payment plans, and cost breakdowns clearly to families.
• Coordinate with insurance providers to resolve claim differences and advise families on benefit updates.
• Monitor patient AR and reach out to families with past-due balances to establish workable payment solutions.
• Update service agreements during annual plan renewals or coverage changes in line with financial policies.

Skills

EMR/EHR

Revenue cycle

Benefit verification

Problem solving

Education

High School Diploma

Associate or Bachelor’s degree preferred

Job description

Company Description

Therapy & Beyond is one of the largest BCBA-owned ABA organizations, founded and led by Dr. Regina Crone, BCBA-D, since 2006. At Therapy & Beyond we approach the needs of each patient both individually and as part of a dynamic interdisciplinary team working with experts in applied behavior analysis (ABA) therapy, speech-language pathology, occupational therapy, and counseling. We love helping individuals reach their full potential by supporting not only the patient but also their family. We are passionate about what we do while remaining true to our defining core values of: Putting People First, Doing Our Best Together, Making Therapy Fun, and Above All, We grow potential.

Job Description

As a Patient Accounts Specialist, you work directly with existing client families to oversee patient financial accounts, maintain accurate billing status, and resolve complex insurance or payment inquiries. Acting as a dedicated patient advocate, you balance empathetic family-facing communication with back-office coordination across billing, prior authorizations, and revenue cycle operations to ensure seamless financial management for therapy services. This position serves as a primary link between client families, clinical teams, and third-party payers to facilitate transparent pricing and consistent account reconciliation.

• Patient Communication & Advocacy: Act as the main point of contact for family communications regarding accounts, insurance changes, prior authorizations, and payment inquiries.
• Financial Guidance & Transparency: Explain complex financial arrangements, payment plan options, and therapy cost breakdowns clearly to families to maintain clear financial expectations.
• Insurance Coordination & Benefit Resolution: Collaborate with insurance providers to resolve claim differences, track coverage changes, and advise families on benefit updates.
• Accounts Receivable & Payment Solutions: Monitor patient AR, proactively reaching out to families with past-due balances to establish workable payment solutions and support timely account resolution.
• Service Agreement & Compliance Management: Update service agreements upon annual plan renewal or coverage changes while maintaining full compliance with organizational financial policies.
• Accounts Receivable & Resolution Timeliness: Maintain target AR aging benchmarks and resolve past-due family account inquiries within designated organizational timelines.
• Accuracy & Compliance: Ensure 100% accuracy in updating service agreements, benefit verification updates, and fee schedule disclosures while strictly adhering to organizational financial and privacy standards.
• Family Satisfaction & Advocacy: Deliver high-quality, empathetic communication, resulting in clear family financial transparency and minimal billing escalations.

Qualifications

• Education: High School Diploma or equivalent required; Associate or Bachelor's degree preferred.
• Experience: 2+ years of experience in healthcare billing, patient accounts, prior authorizations, or patient advocacy (preferred).
• Skills: Proficiency in EMR/EHR platforms, revenue cycle workflows, and benefit verification processes; strong problem-solving capability and tailored communication skills for varied family needs.