Billing & Collections Specialist — Patient Accounts

TherapySouth; Birmingham (AL); On-site; USD 38,000 - 56,000; Full time

Job summary

TherapySouth is seeking a Billing and Collections Specialist to manage delinquent accounts, update patient financial records, and communicate professionally with patients and clinics. You will oversee claim processing, follow up on unpaid invoices, and coordinate with insurance companies to resolve discrepancies.

Essential duties include preparing statements, submitting claims (electronic and paper), and coordinating with a collection agency when necessary. Equal opportunity employer.

Qualifications

• Handle delinquent balances with professional billing practices.
• Update patient accounts accurately in billing records.
• Communicate with patients and clinics promptly and courteously.
• Review statements, print mailings, and mail past due letters as needed.
• Submit accounts to collection agencies when required.
• Follow up on unpaid claims within standard cycles.
• Verify payments against contracts and discounts.

Responsibilities

• Document updates thoroughly in billing software notes.
• Provide feedback to management on problems and improvements.
• Answer patient and clinic inquiries by phone with high service.
• Review accounts and attach past-due letters; mail as needed.
• Submit accounts to collection agency when appropriate.
• Prepare and submit claims electronically and on paper.
• Follow up on unpaid claims within set timelines.
• Resolve discrepancies in insurance payments and re-bill as needed.

Skills

Billing software proficiency

Accounts receivable

Customer service

Professional communication

Attention to detail

Education

High school diploma or equivalent

Medical billing experience preferred

Tools

Billing software

Electronic claims processing

Job description

TherapySouth is seeking a Billing and Collections Specialist to manage delinquent accounts, update patient financial records, and communicate professionally with patients and clinics. You will oversee claim processing, follow up on unpaid invoices, and coordinate with insurance companies to resolve discrepancies.

Essential duties include preparing statements, submitting claims (electronic and paper), and coordinating with a collection agency when necessary. Equal opportunity employer.