Patient Accounting Coordinator

The Ohio State University; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

State retirement plan

11 holidays

Job summary

Ohio State University is seeking a Patient Accounting Coordinator responsible for patient billing and collections processing in compliance with departmental policies. The position requires effective communication skills and minimum one year of experience in a relevant healthcare setting.

The ideal candidate will work collaboratively, manage claims, perform reconciliations, and provide excellent customer service in a call center environment. Benefits include medical coverage and paid time off.

Qualifications

• Minimum 1 year experience in a contact center or healthcare environment.
• Ability to work on multiple service lines or revenue cycle functions.
• Must achieve a rating of Achieves or higher on annual performance evaluation.

Responsibilities

• Responsible for patient billing and collection processing.
• Perform payment posting and cash reconciliation.
• Handle insurance follow-up and customer service.

Skills

Interpersonal communication

Verbal communication

Written communication

Problem-solving skills

Critical thinking

Education

High School Diploma or GED

Tools

Windows

Excel

Electronic medical record system (Epic preferred)

Job description

Job Title: Patient Accounting Coordinator

Department: Health System Shared Services | Patient Accounting

Position Summary

The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures.

• Payment posting
• Cash reconciliation
• Refund/credit processing
• Insurance follow up
• Customer service in a call center setting
• Self‑pay collections
• Claim submission

Minimum Qualifications

• High School Diploma or GED
• PC knowledge and interpersonal, verbal, and written communication skills
• Minimum 1 year experience in a contact center or similar healthcare environment
• Ability to work on more than one service line or two or more revenue cycle functions or more than one site
• Achieves a rating of Achieves or higher on annual performance evaluation
• No corrective action in the past 12 months
• Performance meets department standards for quality assurance, teamwork, customer service, and productivity standards

Preferred Qualifications

• Experience with Windows, Excel, and intranet/internet navigation tools and system content
• Demonstrated interpersonal, verbal, and written communication skills
• Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, and appropriately escalate to upper management
• Works independently and collaboratively with others, identifying opportunities for new work
• Self‑motivated, dependable, detail oriented, highly organized, and able to perform with a high level of accuracy
• Critical thinking and problem‑solving skills
• Manages tasks, routes appropriately without involvement of a supervisor
• Ability to multi‑task and independently prioritize tasks
• Experience and knowledge working in an electronic medical record system; Epic experience preferred

Ongoing Requirements

• Demonstrate competency in daily functions, interpersonal, and cognitive skills required to meet essential job functions
• Maintain knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures, and scheduling policies and procedures
• Maintain proficiency in utilizing all applicable systems
• Meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies
• Attend Health System and Departmental in‑services, education forums, and meetings as required

Additional Information

• Location: Ackerman Rd, 660 (0242)
• Position Type: Regular
• Scheduled Hours: 40
• Shift: First Shift
• Final candidates are subject to successful completion of a background check
• A drug screen or physical may be required during the post‑offer process

Benefits

• Medical, dental, and vision coverage, with Ohio State paying a significant portion of the cost
• Paid time off, including sick and vacation time and 11 holidays
• State retirement plan or an alternative retirement plan, both with generous employer contributions

The university is an equal opportunity employer, including veterans and disability.