Patient Revenue Cycle Coordinator

Ohio State University; Columbus, Northern (OH, KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Ohio State University’s Wilce Student Health Center seeks a dedicated Revenue Cycle Support specialist to facilitate insurance registration, patient check-in, and billing processes. You will collect co-pays, post payments, and ensure accurate insurance data to support smooth reimbursements in a busy ambulatory setting.

The role requires strong communication and customer service, with 1 year of relevant experience; a bachelor’s degree is preferred for advancement.

Qualifications

• High School diploma or GED required; 1 year of relevant experience.
• Bachelor’s degree in Accounting, Business Administration, HIM or related field preferred.
• 2-4 years of relevant experience preferred, with strong customer service skills.
• Knowledge of insurance terminology, insurance claims, and billing practices.

Responsibilities

• Support ambulatory care facility revenue cycle operations for 20+ providers.
• Explain billing process to patients and collect co-payments.
• Post payments and monitor daily deposits.
• Verify active insurance on file and assist with forms and enrollment.
• Coordinate patient billing and reimbursement; manage accounts receivable and collections.
• Answer patient questions about accounts and insurance coverage; review aged accounts before escalation.

Skills

Written communication

Verbal communication

Customer service

Education

High School diploma or GED

Bachelor’s degree in Accounting, Business Administration, HIM or related field

Tools

Microsoft Excel

Microsoft Word

RealMed or other electronic claims processing software

EHR systems

Practice management systems

Job description

As a member of the Student Health Services Revenue Cycle team provides support for an ambulatory care facility with more than 20 providers and a variety of ancillary services; facilitates insurance registration and patient check-in process, explains billing process to patients; collects co-payments and charges for service rendered; posts payments collected and facilitates deposit of funds; verifies active insurance information on file; proactively monitors daily appointments to ensure patients are enabled to use kiosks when appropriate; ensures demographic information on file is accurate, complete and up-to-date; facilitates completion of necessary patient forms and distributes to appropriate departments; coordinates patient billing and reimbursement; responsible for all functions that involve and effect reimbursement for patients, including accounts receivable and collections management, posting and allocating payments and communicating with patients; assists patients with questions regarding account information and insurance coverage; reviews aged patient accounts to ensure appropriate patient accounts and reimbursement action(s) have been taken before submission to Office of the University Bursar for collections. **MINIMUM QUALIFICATIONS** **Required**: High School diploma or GED: 1 year of relevant experience. **Desired:** Bachelor’s degree in Accounting, Business Administration, HIM or related field, or an equivalent combination of education and/or experience; 2-4 years of relevant experience; excellent written and verbal communications skills and customer service experience; knowledge of insurance terminology, insurance claims, accounting/business practices; Proficiency in Microsoft Excel, Word, RealMed or other electronic claims processing software; significant experience in processing third party insurance claims in clinic or ambulatory care facility; familiarity with electronic health record systems and practice management systems; ICD diagnostic coding, CPT codes and benefit determination/prior authorization; experience with computerized accounting systems.## Additional Information:Targeted hiring range is $16.65 to $21.77/hr. The offer for this position will fall within this range based on internal equity, the unit’s available budget, and the selected candidate’s qualifications. Career Roadmap Designationhttps://hr.osu.edu/career-roadmap/Function: FinanceSub Function: Revenue Cycle ServicesCareer Level: Technical 2 Qualified candidates may be asked to complete a pre-employment physical including a drug screen and background check.Ohio State will not sponsor applicants for work visas for this position. Office of Student Life Mission Statement:The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society. ## Location:Wilce Student Health Center (0294)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***