Patient Revenue Cycle Coordinator 3

Ohio State University; Columbus (OH); On-site; USD 25,306 - 33,048; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

State retirement plan with employer contributions

Job summary

The Ohio State University is seeking a Patient Revenue Cycle Coordinator 3 for its College of Dentistry. This full-time role entails verifying insurance, processing patient payments, and supporting daily operations while providing excellent patient service.

The ideal candidate will have 2 years of customer service experience, proficiency in Microsoft Office, and the ability to thrive in a fast-paced environment. Competitive hourly rate and comprehensive benefits package available.

Qualifications

• Two years’ experience in customer service or communications.
• Experience with information research and analysis.
• High proficiency in Microsoft Office (Word and Excel).

Responsibilities

• Verify insurance coverages and pre‑authorizations.
• Perform cashiering and collections functions.
• Answer phones and greet patients.
• Register, schedule, and organize patient appointments.
• Interpret insurance coverage and process patient payments.
• Liaise between clinicians, patients, and payers.

Skills

Customer service experience

Communication skills

Data entry

Microsoft Office proficiency

Ability to work in a fast-paced environment

Job description

Job Title

Patient Revenue Cycle Coordinator 3

Department

Patient Financial Services, College of Dentistry

Job Description

The Ohio State University College of Dentistry seeks a Patient Revenue Cycle Coordinator 3 to join the Patient Revenue Cycle Services team. This full‑time position reports to the Manager of Patient Financial Services and provides support for registration and daily financial operations while serving the patients of the College of Dentistry through verification of insurance coverages, pre‑authorizations, cashiering, and collections functions. The proportion of time dedicated to each of these duties varies based on clinic needs. Additional duties include answering phones, registering, scheduling, and greeting patients, verifying and interpreting insurance coverage, processing patient payments, and serving as liaison between doctors, patients, and payers.

Responsibilities

• Verify insurance coverages and pre‑authorizations.
• Perform cashiering and collections functions.
• Answer phones and greet patients.
• Register, schedule, and organize patient appointments.
• Interpret insurance coverage and process patient payments.
• Liaise between clinicians, patients, and payers.

Qualifications

• Required: Two years’ experience in customer service or communications, analyzing and interpreting information, operation of computer and related peripheral equipment, and information research and analysis.
• Desired: 4–6 years’ experience in customer service with direct (in‑person) contact, preferably in a healthcare, dental, or medical office environment; experience using computers to generate a variety of materials; considerable data entry experience and high proficiency in Microsoft Office (Word and Excel); ability to use basic office equipment such as fax machines, copiers, printers, and laminators; high level of verbal and written skills; ability to contribute within a fast‑paced team environment.

Physical Requirements

Work is performed primarily in an office environment. The employee is required to use a keyboard and perform other computer work, review documents in hard copy and electronic formats, and use sufficient personal mobility and physical reflexes to function in a general office environment.

Hours

Monday through Friday, 8am to 5pm; 40 hours per week.

Location

Postle Hall (0024).

Salary

$18.37 – $23.99 per hour, based on experience and education.

Applicants

Applicants must be local to the Central Ohio area.

Benefits

• Medical, dental, and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Background Check

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

EEO Statement

The university is an equal opportunity employer, including veterans and disability.