Patient Accounting Supervisor (HS)

The Ohio State University; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

The Ohio State University Health System Shared Services | Patient Accounting is seeking a Patient Accounting Supervisor (HS) to oversee staff responsible for account receivable billing/recovery and patient customer service calls. You will lead workflow, train the team, and ensure timely, accurate financial operations from the Ackerman Road Administrative Offices.

The role requires a Bachelor's degree or equivalent experience with 3 years minimum, and 4-8 years preferred.

Qualifications

• Bachelor's degree or equivalent experience.
• 3 years of relevant experience required.
• 4-8 years of relevant experience preferred.

Responsibilities

• Oversee Patient Financial Services Specialist staff and department workflow.
• Monitor quantity and quality of work; distribute tasks accordingly.
• Prioritize and schedule daily work; provide leadership in operations.
• Train staff; communicate procedural and regulatory changes; perform financial analysis.
• Address escalated issues with third parties and patients in a timely, customer-focused manner.

Skills

Supervisory experience

Leadership

People management

Education

Bachelor's degree or equivalent experience

4-8 years of relevant experience preferred

3 years of relevant experience required

Job description

Job Title:

Patient Accounting Supervisor (HS)

Department:

Health System Shared Services | Patient Accounting

Job Description

The supervisor is responsible for overseeing Patient Financial Services Specialist staff, whose duties consist of either account receivable billing/recovery from third party payment sources or patient customer service call center operations. Supervisor manages department workflow, monitors the amount and quality of work being performed, and distributes work accordingly. Prioritizes and schedules daily work and provides leadership in department operations. Ensures team members receive appropriate training, communicates procedural and regulatory changes, performs financial analysis of accounts to ensure goals and priorities are being met, supports management as required, and documents employee performance and progress. Responsible for addressing and resolving escalated issues with third parties and patients in a timely and customer focused manner. Position located at Ackerman Road Administrative Offices.

MINIMUM REQUIRED QUALIFICATIONS

Bachelor's degree or equivalent experience. 3 years of relevant experience required. 4-8 years of relevant experience preferred.

Additional Information:

Location:

Ackerman Rd, 660 (0242)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.