Revenue Cycle Customer Service Representative

Ohio Gastroenterology Group, Inc.; Columbus (OH); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Ohio Gastroenterology Group, Inc. in Columbus, OH is seeking a full-time Revenue Cycle Support specialist (hybrid). The role handles high-volume patient billing inquiries and resolves billing issues while ensuring accurate demographic and insurance data entry.

Ideal candidates have a high school diploma, healthcare customer experience, and familiarity with billing systems such as eClinicalWorks. Strong communication and attention to detail are essential for success.

Qualifications

• Minimum high school diploma or equivalent required.
• One year of customer experience in a healthcare setting preferred.
• Experience with eClinicalWorks a plus.
• Knowledge of third-party payers and EOBs; HIPAA-compliant handling of patient information.

Responsibilities

• Answer a high volume of calls to assist with billing and payment inquiries promptly.
• Assist patients in resolving billing issues and arrange payments per facility protocols.
• Communicate and collect outstanding balances.
• Verify patient demographics and insurance information in the billing system.
• Ensure insurance data is entered accurately to reduce denials.
• Document and report billing issues and outcomes for supervisors.

Skills

Customer service

Communication

Attention to detail

Independent work

Diplomacy and tact

Typing

Education

High school diploma or equivalent

Tools

eClinicalWorks

Job description

Job Category: Revenue Cycle

Requisition Number: REVEN001387

• Posted : October 6, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Columbus, OH 43221, USA

Description

Duties and Responsibilities

• Answers a high volume of calls each day to assist with billing and payment inquiries in a timely, responsive and efficient manner
• Assists patients in the resolution of billing issues, which may include responding to complaints, requests, and/or make arrangements for payments, while remaining within the parameters of facility protocols
• Communicates and collects outstanding balances
• Verifies patient demographic and insurance information and enters changes into the billing system.
• Works with Billing Department to ensure insurance information is accurately entered so claims are not denied.
• Communicates billing or posting errors to the Supervisor
• Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor
• Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s)
• May help research any claim issues
• Identifies trends of customer service encounters and makes recommendations to the supervisor for resolutions of the issues
• Collaborates with the company call center to provide appropriate call coverage and handling of calls in order to provide the best patient experience possible
• Opening, sorting, delivering and scanning incoming correspondence
• Processes all Returned Mail including contacting various resources for information
• Assists with data entry
• Other duties as assigned

Secondary Job Functions

• Attend meetings and training sessions
• Maintain confidentiality of patient and financial information by utilizing HIPAA guidelines and regulations
• Maintain knowledge and adhere to related governmental regulations and all policies set forth by Ohio Gastroenterology Group Inc and its related parties

Knowledge, Skills and Abilities

• Knowledge of third-party payers and interpreting explanation of benefits (EOB’s)
• Understanding of basic medical terminology and procedures
• Proficient use of office equipment, such as copier and fax machine, phones, etc.
• Knowledge of computers, data entry, e-mail, and the Internet
• Strong attention to detail
• Basic mathematical skills
• Ability to process credit card transactions
• Ability to work independently with minimal supervision
• Exceptional written and verbal communication and interpersonal skills with a high degree of diplomacy and tact
• Ability to effectively communicate with a variety of people under stressful circumstances
• Neat appearance, professional demeanor and pleasant voice

Credentials and Experience

• Must have high school diploma or equivalent
• One (1) year of customer experience in a healthcare setting preferred
• Experience with eClinicalWorks a plus

Physical Demands

• Must be able to bend over (frequent), climb stairs (frequent), sit (frequent), stand (frequent), stoop (frequent), walk (frequent) and type on keyboard (frequent).
• Minimal medical office exposure that may require contact with adult patients
• Office workstation environment with numerous employees

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.