Remote Customer Service Representative

Annuity Health; United States; Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health

Dental

Vision

HSA and FSA Accounts

Voluntary Insurance

Paid Holidays

PTO

401(k)

Job summary

Annuity Health is seeking a Remote Customer Service Representative to handle patient calls for payment collection in a fast-paced call center. You will negotiate payment plans, set up payments and provide clear, professional information to clients from a remote work setup.

The role emphasizes patient-focused service, confidentiality, and collaboration with management and clients to meet targets while adhering to policies.

Qualifications

• Customer service experience preferred.
• Healthcare revenue cycle experience preferred.
• High school diploma or GED required.
• Some college coursework (1–2 years) preferred.

Responsibilities

• Provide exceptional patient service in the name of the client.
• Contact patients by telephone to collect payment on medical bills.
• Communicate accurate information clearly and professionally.
• Review patient accounts and document interactions and feedback.
• Negotiate payments and set up payment arrangements with customers.
• Set up patient payments via check, electronic transfer or credit card.
• Ensure compliance with all policies and procedures.
• Meet or exceed established goals.
• Collaborate with team leads, management and client to resolve disputes and ensure patient satisfaction.
• Perform other duties as assigned by management.

Skills

Customer/Client Focus

Communication Proficiency

Confidentiality/Integrity

Teamwork Orientation

Basic computer skills

Education

High school diploma or GED

One to two years of college preferred

Medical billing/healthcare revenue cycle experience preferred

Customer service experience preferred

Job description

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position.

Duties/Responsibilities

• Provide exceptional patient service in the name of the client
• Contact patients via telephone to collect payment on medical bills
• Communicates accurate information to patients in a clear, concise and professional manner
• Review patient accounts and documents patients' interaction and feedback
• Negotiates appropriate and reasonable payments with customers
• Sets up patient payments via check, electronic transfer or credit card
• Responsible for understanding and complying with all policies and procedures
• Meets or exceeds established goals
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
• All other duties as assigned by management

Required Skills/Knowledge

• Customer/Client Focus
• Communication Proficiency
• Confidentiality/Integrity
• Teamwork Orientation
• Basic computer skills necessary

Education/Experience

• Customer service experience preferred
• Prior medical billing or healthcare revenue cycle experience strongly preferred
• High school diploma or General Education Development (GED) Certificate required
• One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including:

• Health
• Dental
• Vision
• HSA and FSA Accounts
• Voluntary Insurance
• Paid Holidays
• PTO
• 401(k)

Salary Description

Pay Scale - $16.00 to $23.00