Patient Account Advocate- Call Center

Nevada Regional Medical Center; Nevada (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

Nevada Regional Medical Center is seeking a Billing Clerk to manage patient accounts and process payments. This role involves preparing itemized statements, addressing patient inquiries, and resolving billing issues to ensure accurate account balances.

Ideal candidates will have strong communication skills, the ability to handle multiple tasks, and prior customer service experience. The position is on-site and requires confidentiality in handling financial information.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Prepare and submit itemized statements to requesters electronically or on paper.
• Handle patient inquiries and answer questions from patients.
• Identify and resolve patient billing problems.
• Take payments by phone and follow up on missed payments to resolve discrepancies.
• Work with billing to resolve accounts.
• Identify refunds to patients and initiate them.
• Call patients to review findings of their queries.
• Balance patient accounts.
• Maintain patient confidentiality.
• Other duties as assigned.

Skills

Clear communication

Team collaboration

Mathematical proficiency

Multitasking

Oral and written communication

Education

High school diploma

Job description

Pay: Base rate starting at $18.18

Incentive Pay Eligible: Yes

Essential Functions:

• 1.Prepare and submit itemized statements to various requesters either electronically or by paper.
• 2. Handles patient inquires and answers questions from patients.
• 3. Identifies and resolves patient billing problems.
• 4. Take payments by phone, follow-up on missed payments and resolve financial discrepancies.
• 5. Work with billing to resolve accounts.
• 6. Identifies and initiates refunds to patients.
• 7. Calls and speaks to patients with review findings of their queries.
• 8. Balance patient accounts.
• 9. Maintain patient confidentiality.
• 10. Other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Skills Abilities:

• 1. Ability to communicate clearly and effectively with all levels
• 2. Ability to work well with coworkers.
• 3. Ability to perform simple mathematical equations.
• 4. Ability to prioritize and complete multiple tasks simultaneously.
• 5. Effective oral and written communication skills.

Working Conditions:

• 1. Exposure to distressed patients, families or visitors.
• 2. Possible exposure to inside environmental conditions.

Physical Demands:

• 1. Requires standing, sitting or walking for up to 8 hours or longer per workday.
• 2. The ability to lift up to 50 lbs.

Qualifications:

• 1. High school graduate or equivalent.

Preferred Qualifications:

• 1. 2+ years of experience
• 2. Previous experience in customer service
• 3. Knowledge of medical terminology and familiarity with medical diagnostic procedures