Remote Customer Service Representative

Talentify; Westmont (IL); Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision benefits

Paid holidays

Job summary

Talentify is seeking a Remote Customer Service Representative to contact patients by phone and collect payments on medical bills on behalf of our clients. This role operates in a fast-paced call center environment and emphasizes professional communication and accurate information delivery.

You will negotiate payments, set up payment plans, and work with team leads to resolve disputes while ensuring patient satisfaction and adherence to policies and procedures.

Qualifications

• Customer service experience preferred.
• Prior medical billing or healthcare revenue cycle experience strongly preferred.
• High school diploma or GED required.
• One to two years of college preferred.

Responsibilities

• Provide exceptional patient service in the name of the client.
• Contact patients by telephone to collect payment on medical bills.
• Communicates accurate information to patients in a clear, concise and professional manner.
• Review patient accounts and document patients' interaction and feedback.
• Negotiates appropriate and reasonable payments with customers.
• Sets up patient payments via check, electronic transfer or credit card.
• Responsible for understanding and complying with all policies and procedures.
• Meets or exceeds established goals.
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction.
• All other duties as assigned by management.

Skills

Customer focus

Communication proficiency

Confidentiality/Integrity

Teamwork orientation

Basic computer skills

Education

High school diploma or GED

1–2 years of college

Job description

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.

Duties/Responsibilities

• Provide exceptional patient service in the name of the client
• Contact patients via telephone to collect payment on medical bills
• Communicates accurate information to patients in a clear, concise and professional manner
• Review patient accounts and documents patients' interaction and feedback
• Negotiates appropriate and reasonable payments with customers
• Sets up patient payments via check, electronic transfer or credit card
• Responsible for understanding and complying with all policies and procedures
• Meets or exceeds established goals
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
• All other duties as assigned by management

Required Skills/Knowledge

• Customer/Client Focus
• Communication Proficiency
• Confidentiality/Integrity
• Teamwork Orientation
• Basic computer skills necessary

Education/Experience

• Customer service experience preferred
• Prior medical billing or healthcare revenue cycle experience strongly preferred
• High school diploma or General Education Development (GED) Certificate required
• One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

Salary Description

Pay Scale - $16.00 to $23.00