Patient Account Resolution Specialist – Collections & Support

VARIETY CARE INC; Oklahoma City (OK); On-site; USD 36,000 - 56,000; Full time

Job summary

VARIETY CARE INC in Oklahoma City is seeking a Patient Account Resolution Specialist to resolve outstanding balances and support the self-pay accounts receivable. You will contact patients, establish payment plans, and provide courteous customer service throughout the resolution process.

The role collaborates with Billing and Revenue Cycle leadership to improve collections, maintain PHI confidentiality, and ensure accurate information on financial obligations.

Qualifications

• Strong verbal communication and customer service skills.
• Attention to detail and accuracy.
• Ability to navigate multiple software systems simultaneously.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities and deadlines.
• Basic data entry skills.

Responsibilities

• Contact patients regarding delinquent balances and explain payment options.
• Negotiate and establish payment plans within policy.
• Monitor active payment plans and follow up monthly.
• Prepare and send statements and notices.
• Document collection activities and communications.

Skills

Verbal communication

Customer service

Attention to detail

Multiple software systems

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

Epic EMR

Job description

VARIETY CARE INC in Oklahoma City is seeking a Patient Account Resolution Specialist to resolve outstanding balances and support the self-pay accounts receivable. You will contact patients, establish payment plans, and provide courteous customer service throughout the resolution process.

The role collaborates with Billing and Revenue Cycle leadership to improve collections, maintain PHI confidentiality, and ensure accurate information on financial obligations.