Patient Account Resolution & Collections Specialist

Variety Care; Oklahoma City (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

Variety Care seeks a Patient Account Resolution Specialist to contact patients with delinquent balances, explain billing details, and establish affordable payment plans. You will collaborate with clinic staff to improve cash flow while maintaining a positive patient experience.

The role requires strong communication, attention to detail, and proficiency with EMR systems and Microsoft Office. Office-based, full-time with standard business hours in Oklahoma City.

Qualifications

• Requires 1–2 years of customer service, billing, or office experience.
• Experience handling patient billing inquiries and payment arrangements preferred.
• Knowledge of HIPAA and confidentiality standards is essential.

Responsibilities

• Contact patients regarding delinquent balances via phone, MyChart, letters, and other approved methods.
• Negotiate and establish patient payment plans within guidelines.
• Prepare itemized billing statements and supporting documentation as requested.
• Maintain accurate records of collection activity and communications.

Skills

Customer service

Verbal communication

Attention to detail

Multi-system navigation

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Epic EMR

Job description

Variety Care seeks a Patient Account Resolution Specialist to contact patients with delinquent balances, explain billing details, and establish affordable payment plans. You will collaborate with clinic staff to improve cash flow while maintaining a positive patient experience.

The role requires strong communication, attention to detail, and proficiency with EMR systems and Microsoft Office. Office-based, full-time with standard business hours in Oklahoma City.