Patient Accounts Collections Specialist

TalentHop; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Vital Care in the United States is seeking a Patient Collection Specialist to manage outstanding patient accounts receivable for franchise partners, ensuring accurate balances and clear communication with patients and staff.

You will research accounts, verify benefits, collect payments, arrange payment plans, escalate issues as needed, and stay current on assistance programs, with a commitment to HIPAA compliance and high-quality service.

Qualifications

• Experience in self-pay collections within healthcare settings is preferred.
• Able to resolve complex financial issues while maintaining confidentiality.
• Knowledge of HIPAA compliance and patient privacy practices.

Responsibilities

• Research accounts to verify accurate self-pay balances.
• Review benefit verification and admission agreements to determine patient financial responsibilities.
• Obtain updated patient information from franchise locations.
• Prioritize follow-up tasks based on patient statement reports.
• Process patient payments and establish payment arrangements within guidelines.
• Recommend write-offs or further collection actions when applicable.
• Maintain current knowledge of payment options and processes.
• Assist patients with enrollment in assistance programs.
• Manage daily follow-up on unpaid patient balances using financial reports and company resources.
• Communicate financial information clearly to patients, caregivers, franchisees, and team members.
• Respond to inquiries regarding account balances, payments, and financial hardship.
• Escalate problematic accounts to leadership.
• Collaborate with designated teams to monitor patient statement communications.
• Educate patients on out-of-pocket expenses and therapy-related financial participation.
• Audit financial hardship agreements for compliance.
• Update and maintain reference materials for patient assistance programs.
• Perform other related duties as assigned.

Skills

Collections experience

English communication

Patient/franchise partner interaction

MS Office

Education

High school diploma or equivalent

Tools

Pharmacy software

Job description

Vital Care in the United States is seeking a Patient Collection Specialist to manage outstanding patient accounts receivable for franchise partners, ensuring accurate balances and clear communication with patients and staff.

You will research accounts, verify benefits, collect payments, arrange payment plans, escalate issues as needed, and stay current on assistance programs, with a commitment to HIPAA compliance and high-quality service.