Patient Account Representative - Patient Collections - Bilingual Spanish

Guidehouse; El Segundo (CA); Hybrid; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Parental Leave

Tuition Reimbursement

Job summary

Guidehouse in El Segundo, CA, seeks a Patient Account Representative in Patient Collections who is bilingual in Spanish. This role handles incoming and outgoing calls to resolve outstanding balances, aligns with client policies, and supports patients and insurance companies.

The position offers a hybrid schedule with two days in the El Segundo office and three days remote, standard 8-hour shift 8:30 AM to 5:00 PM PT.

Qualifications

• High School Diploma/GED or 3 years of equivalent experience.
• Bilingual Spanish required.
• 0-2+ years in healthcare, insurance, business, finance, call center or customer service.
• Experience with insurance claims, billing, coding, follow-up, finance, accounting or customer service.

Responsibilities

• Take incoming and make outbound calls to resolve account balances.
• Update patient demographic information and initiate account adjustments.
• Research patient inquiries and respond via phone and mail.
• Try to resolve balances to zero before forwarding to outside agencies.
• Complete assigned projects in a timely manner.

Skills

Outbound calling

Customer service

Verbal communication

Written communication

Account updates

Education

High School Diploma/GED

Tools

Word

Excel

Windows environment

Desktop applications

Job description

## Patient Account Representative - Patient Collections - Bilingual SpanishApply: US - CA, El Segundo: Full time: Posted Yesterday: 45636**Job Family:**Patient Account Representative**Travel Required:**None**Clearance Required:**None**What You Will Do:** The **Patient Account Representative – Patient Collections (Bilingual Spanish)** is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned ***This position offers an attractive hybrid schedule working two days in our El Segundo, CA office and three days virtually from home.*** ***8 hour shift between 8:30 AM - 5:00 PM PT*** ***This position is for an agent who will be receiving incoming calls and making outbound calls with soft collections.**** Heavy outbound & inbound calling* Patient Collections* EOB knowledge* Account Review* Customer Service* Account Updates* Strong Verbal / Written Communication Skills* Complete all business-related requests and correspondence from patients.* Minimum call requirement for self-pay representatives is 75 calls a day.* Complete all assigned projects in a timely manner.* Assist client and patients in all requested tasks.* Communicate to Guidehouse management areas of concern or areas of improvement.* Research and respond to all patient inquiries received by telephone and mail.* Update patient demographic information and initiate account adjustments.* Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections. **What You Will Need:*** High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED* Bilingual Spanish Required* 0-2+ years working within the following sectors: healthcare, insurance, business, finance, call center or customer service.* Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities. **What Would Be Nice To Have:*** Customer service skills / customer service experience* PC skills in a Windows environment .* Knowledge and utilization of desktop applications to include Word and Excel.* Ability to initiate and follow through on projects and work independently with minimal supervision* EOB knowledge strongly preferred* Understanding of healthcare software #IndeedSponsored #LI-DNThe annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program