Patient Account Representative - A/R Follow Up Team

US104 Guidehouse Managed Services LLC; San Antonio (TX); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Job summary

Guidehouse seeks a Patient Account Representative to manage patient and insurer communications, verify eligibility, and resolve accounts from our San Antonio office. The role follows client policies, with an eight-hour shift 8:30 AM–5:30 PM CT and no remote work at first, offering potential hybrid work after training.

Responsibilities include addressing co-pays, deductibles, denials, COB issues, updating demographics, and processing account adjustments while delivering compassionate customer

Qualifications

• Experience in healthcare, insurance, or customer service preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle inbound/outbound calls with patients and insurers to resolve accounts.
• Verify eligibility with insurance companies.
• Discuss co-pays, deductibles, denials, and COB issues.
• Update patient information and initiate account adjustments.
• Assist with ad hoc requests and respond to inquiries via phone or mail.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma / GED

Tools

Windows

Word

Excel

Job description

Job Family: Patient Account Representative

Travel Required: None

Clearance Required: None

What You Will Do:

Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned This position will be based Monday through Friday out of our San Antonio, TX office. Individuals must be able to work an eight-hour shift between the hours of 8:30 AM CT - 5:30 PM CT, with no remote work initially but opportunity for some hybrid (in office/remote) after training. Verify eligibility with insurance companies Communicate with patients and insurance companies regarding co-pays, deductibles, denials, and Cost of Benefit (COB) issues. Resolve accounts timely and effectively. Provides excellent customer service with a compassionate communication emphasis EOB knowledge and review Complete all business-related requests and correspondence from patients. Complete all assigned projects in a timely manner. Assist client and patients in all requested tasks. Communicate to Guidehouse management areas of concern or areas of improvement. Research and respond to all patient inquiries received by telephone and mail. Update patient demographic information and initiate account adjustments.

What You Will Need:

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
• 0-2+ years working within the following sectors: healthcare, insurance, business, finance or customer service.
• Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service-related responsibilities.

What Would Be Nice To Have:

• PC skills in a Windows environment.
• Knowledge and utilization of desktop applications to include Word and Excel.
• 1+ year experience working in a Healthcare or Customer Service setting.
• Ability to initiate and follow through on projects and work independently with minimal supervision.
• Bilingual Spanish.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.