Team Lead - Great Start (HB)

Guidehouse; El Segundo (CA); Hybrid; USD 59,000 - 98,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Sick Time & Company Holidays

Job summary

Guidehouse is seeking a Team Lead for the Great Start program in a hybrid environment. The role involves coordinating PFS follow-up, training staff, and ensuring accurate patient account reimbursements while supporting office operations in El Segundo, CA or Lewisville, TX.

The ideal candidate will bring healthcare/insurance knowledge, strong communication, and the ability to supervise and train teammates, with a willingness to work two days in the office and three days remote.

Qualifications

• High School Diploma or GED required; 3 years equivalent accepted.
• Must be self-directed with strong communication and teamwork skills.
• Experience in healthcare/insurance/customer service beneficial.

Responsibilities

• Coordinate activities for PFS Follow up and client projects.
• Serve as Subject Matter Expert and provide guidance to Patient Account Reps.
• Train new staff and deliver refresher sessions on project standards.

Skills

Self-motivation

Communication skills

Team collaboration

Education

High School Diploma/GED

Tools

Windows OS

Word

Excel

Job description

## Team Lead - Great Start (HB)Apply: US - TX, Lewisville: US - CA, El Segundo: Full time: Posted Today: 45575**Job Family:**Business Operations**Travel Required:**Up to 10%**Clearance Required:**None**What You Will Do:*****This position will be on a hybrid schedule working two days either in the El Segundo, CA or Lewisville, TX offices and three days from home.*** The **Great Start Team Lead/ Floater** is an extension of a client’s business office staff as well as our in-house client specific training program. Representatives will perform any and all job-related duties as assigned. Representatives will provide training to staff members for all projects and positioned assigned to their role related to revenue cycle reimbursement. Under general supervision and according to established policies and procedures, performs a variety of duties related to customer service and self-pay recovery functions of Call Center Support Operation. Such duties may include, but are not limited to, the following: 1) assists manager and supervisor in coordinating all activities related to PFS Follow up 2) will serve as Subject Matter Expert in all areas of assigned client project(s), and 3) reviews work of and provides feedback and training to Patient Account Reps, and 4) assists in the implementation of standards and guidelines, and 5) answers questions and routinely assists employees in area and to ensure performance goals are met, 6) reviews reimbursement to ensure payments received are timely and accurate, and 7) performs other duties as assigned by direct supervisor* Must be self-directed / self-motivated.* Good communication and interpersonal skills.* Account Review* Appeals & Denials* Medicare/Medicaid* Insurance Follow-up* Customer Service* Billing* UB-04 & CMS 1500* Reporting* Training* Subject Matter Expert and remains current in all areas of designated project/client, including client host system and imaging systems, internal host system – METRIX, internal vendor systems and call center platforms* Complete all business-related requests and correspondence from patients and insurance companies. Reviews work of team members and provides training and feedback as needed.* Audits patient accounts as requested Assists management with coordinating activities.* Train new employees and facilitates project specific refresher training sessions* Performs functions assigned by Supervisor/Manager to ensure team objectives are met.* Manages and reports on task dashboard and work queue (desk) daily/weekly/monthly* Provide continuing education for current employees.* Assists employees and answers questions to make certain team’s performance goals are met.* Assists in the implementation of standards and guidelines.* Prepares daily productivity, call and payment reports* Provides timely feedback to appropriate management* When working AR responsible for working on up to 40 Accounts Per Day* Complete all assigned projects in a timely manner.* Assist client and patients in all requested tasks.* Communicate to Guidehouse management areas of concern or areas of improvement.* Provide client specific training for patient account representatives* Review and update production reporting**Client Responsibility*** Research and respond to all patient inquiries received by telephone and mail.* Update patient demographic information and initiate account adjustments.* Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.**What You Will Need:*** High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED* 8 years working within the following sectors: healthcare, insurance, business, finance or customer service.* Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.**What Would Be Nice To Have:*** HB experience* Three to five years of experience in the healthcare field.* PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.* Ability to initiate and follow through on projects and work independently with minimal supervision required.#LI-DNI #IndeedSponsoredThe annual salary range for this position is $59,000.00-$98,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program