Patient Account Representative - Patient Collections - Bilingual Spanish

US104 Guidehouse Managed Services LLC; El Segundo (CA); Hybrid; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) Retirement Plan

Tuition Reimbursement

Life & Disability Insurance

Paid Holidays

Job summary

Guidehouse Managed Services LLC in El Segundo, CA is hiring a Patient Account Representative – Patient Collections (Bilingual Spanish). You will handle inbound and outbound calls to resolve patient and insurer balances, following client policies, in a hybrid schedule with two days in-office and three days work-from-home.

The role requires Spanish bilingualism, 0-2+ years in healthcare or related fields, and strong communication.

Qualifications

• Bilingual Spanish required; healthcare or related field experience helpful.
• 0–2+ years in healthcare, insurance, or customer service.

Responsibilities

• Handle inbound/outbound calls to resolve patient balances.
• Follow client policies and perform duties as assigned.
• Update patient information and account adjustments; aim to resolve balances.
• Research inquiries and communicate with management about issues.

Skills

Bilingual Spanish

Customer Service

Verbal/Written Communication

Education

High School Diploma/GED

Tools

Excel

Word

Healthcare software

Job description

Job Family: Patient Account Representative Travel Required: None Clearance Required: None

What You Will Do

The Patient Account Representative – Patient Collections (Bilingual Spanish) is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned

This position offers an attractive hybrid schedule working two days in our El Segundo, CA office and three days virtually from home. 8 hour shift between 8:30 AM - 5:00 PM PT

This position is for an agent who will be receiving incoming calls and making outbound calls with soft collections. Heavy outbound & inbound calling

• Patient Collections
• EOB knowledge
• Account Review
• Customer Service
• Account Updates
• Strong Verbal / Written Communication Skills

Complete all business-related requests and correspondence from patients. Minimum call requirement for self-pay representatives is 75 calls a day. Complete all assigned projects in a timely manner. Assist client and patients in all requested tasks. Communicate to Guidehouse management areas of concern or areas of improvement. Research and respond to all patient inquiries received by telephone and mail. Update patient demographic information and initiate account adjustments. Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

What You Will Need

High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED

Bilingual Spanish Required

0-2+ years working within the following sectors: healthcare, insurance, business, finance, call center or customer service.

Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.

What Would Be Nice To Have

Customer service skills / customer service experience

PC skills in a Windows environment . Knowledge and utilization of desktop applications to include Word and Excel.

Ability to initiate and follow through on projects and work independently with minimal supervision EOB knowledge strongly preferred Understanding of healthcare software

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care
• Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.