Patient Account Representative -Onsite

Guidehouse; Ventura (CA); Hybrid; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Tuition Reimbursement

Job summary

Guidehouse is seeking a Patient Account Representative for our Ventura, CA office with three days remote work. You will greet patients, assist with account processing, insurance questions, and patient liability resolution, while handling mail and correspondence processing.

Requires a High School Diploma/GED and 0–2 years in healthcare or revenue cycle operations. EPIC experience and proficiency with Windows, Word and Excel are a plus.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant healthcare/revenue cycle experience.
• Experience with hospital billing and insurance communications is a plus.

Responsibilities

• Greet patients and guests at the hospital business office.
• Assist patients with account processing, insurance questions, and resolution of patient liability.
• Sort and distribute incoming mail to the appropriate offices.
• Triages and scans types of correspondence into the system.
• Post payments to patient accounts.
• Respond to patient inquiries by phone and mail.

Skills

Customer service

Independent work

Education

High School Diploma/GED

Tools

Windows

Word

Excel

EPIC

Job description

++Job Family++:
Patient Account Representative

++Travel Required++:
None

++Clearance Required++:
None

++What You Will Do++:

• Greet patients and guests presenting to hospital business office.
• Assist patients with questions related to account processing, insurance coverage and resolution of patient liability.
• Sort and distribute incoming business office mail.
• Distinguish and triage types of correspondence and scan into system.
• Complete all assigned projects in a timely manner.
• Complete all Process business-related requests and correspondence from patients and insurance companies.
• Complete all assigned projects in a timely manner.
• Assist client and patients in all requested tasks.
• Communicate to Guidehouse management areas of concern or areas of improvement.
• Research and respond to all patient inquiries received by telephone and mail.
• Post payments to patient accounts.
• Update patient demographic information
• Customer Service
• Sort Mail
• Process Correspondence
• Cash Posting
• Scanning

This position is in office at Ventura, CA Business office and three days from home.

++What You Will Need++:

• High School Diploma/GED
• 0-2 years relevant experience within healthcare, insurance, business office and/or revenue cycle operations.

++What Would Be Nice To Have++:

• 1 year’s medical provider billing or hospital billing experience working with insurance communications.
• Hospital or EOB claims emphasis
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.
• Ability to initiate and follow through on projects and work independently with minimal supervision required.
• Experience with EPIC

LI-DNI

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

++What We Offer++:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

++About Guidehouse++

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.