Patient Account Representative - A/R Follow Up Team

Guidehouse; San Antonio (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Holidays

Parental Leave

Job summary

Guidehouse seeks a Patient Account Representative to support the A/R Follow Up Team in San Antonio, TX. You will handle patient and insurer calls to resolve accounts, verify eligibility, and review EOBs.

The role requires 0–2+ years in healthcare or related fields, a High School Diploma or GED, and strong customer service skills. Training is provided; after training, there is potential for a hybrid work arrangement.

Qualifications

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
• 0-2+ years working in healthcare, insurance, business, finance or customer service.
• Working knowledge of insurance claims, billing, coding, follow-up, finance or accounting.

Responsibilities

• Manage in-coming and out-going calls to patients and insurers to resolve accounts.
• Verify eligibility with insurance companies and communicate co-pays, deductibles, and COB issues.
• Resolve accounts timely and provide excellent customer service.
• Review EOBs and initiate account adjustments as needed.
• Assist with tasks and projects and communicate concerns to management.
• Respond to patient inquiries received by phone and mail.

Skills

Customer service

Communication

Bilingual Spanish

Education

High School Diploma / GED

Tools

Word

Excel

Job description

Patient Account Representative - A/R Follow Up Team page is loaded## Patient Account Representative - A/R Follow Up Teamlocations: US - TX, San Antoniotime type: Full timeposted on: Posted Yesterdayjob requisition id: 45197**Job Family:**Patient Account Representative**Travel Required:**None**Clearance Required:**None**What You Will Do:**The **Patient Account Representative - A/R Follow Up Team** is an extension of a client's business office staff. Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assignedThis position will be based Monday through Friday out of our San Antonio, TX office.***Individuals must be able to work an eight-hour shift between the hours of 8:30 AM CT - 5:30 PM CT, with no remote work initially but opportunity for some hybrid (in office/remote) after training.**** Verify eligibility with insurance companies* Communicate with patients and insurance companies regarding co-pays, deductibles, denials, and Cost of Benefit (COB) issues.* Resolve accounts timely and effectively.* Provides excellent customer service with a compassionate communication emphasis* EOB knowledge and review* Complete all business-related requests and correspondence from patients.* Complete all assigned projects in a timely manner.* Assist client and patients in all requested tasks.* Communicate to Guidehouse management areas of concern or areas of improvement.* Research and respond to all patient inquiries received by telephone and mail.* Update patient demographic information and initiate account adjustments.**What You Will Need:*** High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.* 0-2+ years working within the following sectors: healthcare, insurance, business, finance or customer service.* Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service-related responsibilities.**What Would Be Nice To Have:*** PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel.* 1+ year experience working in a Healthcare or Customer Service setting.* Ability to initiate and follow through on projects and work independently with minimal supervision.* Bilingual Spanish#IndeedSponsored#LI-DNI**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program**About Guidehouse**Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.*Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.*