Patient Account Representative – Self-Pay – Healthcare

Guidehouse; El Segundo (CA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Health Savings Account

Paid Holidays

Discretionary incentive bonus

Job summary

Guidehouse is seeking a Patient Account Representative — Self-Pay to join our El Segundo, CA office. The role involves handling patient and insurer calls to resolve accounts on a hybrid schedule (two days in-office, three days remote).

Responsibilities include updating demographics, verifying insurance, and providing excellent customer service. Qualifications include a High School diploma or GED, 0–2 years in healthcare or related fields, and bilingual Spanish preferred.

Qualifications

• High School Diploma or GED, or 3 years relevant experience.
• Bilingual Spanish preferred.
• 0–2 years experience in healthcare, insurance, finance or customer service.
• Knowledge of insurance claims, billing, coding, follow-up, or related responsibilities.

Responsibilities

• Handle incoming and outgoing calls with patients and insurers to resolve accounts.
• Follow client policies and procedures.
• Assist patients with policy statuses and insurance verifications.
• Strong verbal and written communication with patients and clients.
• Update patient demographics and initiate account adjustments.
• Complete assigned projects and respond to inquiries in a timely manner.
• Support the client and patients with requested tasks.
• Communicate concerns or areas for improvement to Guidehouse management.

Skills

Bilingual Spanish

Strong verbal/written communication

Education

High School Diploma / GED

Tools

Word

Excel

Job description

Job Family

Patient Account Representative

Travel Required

None

Clearance Required

None

What You Will Do

The Patient Account Representative — Self-Pay – Healthcare is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned

Bilingual Spanish Preferred

This position will be based out of our El Segundo, CA office on a hybrid schedule. Individuals must be able to work an eight hour shift between the hours of 8:00 AM PT – 5:00 PM PT.

Hybrid schedule will be working two days in the El Segundo, CA office and three days from home.

The qualified individual will be receiving incoming calls and making outbound calls and soft collections.

• Inbound calling emphasis
• Account Review
• EOB knowledge
• Assist patients with policy statuses and insurance verifications
• Customer Service
• Account Updates
• Strong Verbal / Written Communication Skills
• Complete all business-related requests and correspondence from patients.
• Complete all assigned projects in a timely manner.
• Assist client and patients in all requested tasks.
• Communicate to Guidehouse management areas of concern or areas of improvement.
• Research and respond to all patient inquiries received by telephone and mail.
• Update patient demographic information and initiate account adjustments.

What You Will Need

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
• Bilingual Spanish Preferred
• 0-2 years working within the following sectors: healthcare, insurance, business, finance or customer service.
• Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.

What Would Be Nice to Have

• PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel.
• 1 year experience working in a Healthcare or Customer Service setting.
• Ability to initiate and follow through on projects and work independently with minimal supervision.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.