Bilingual Patient Access Navigator (Float) - Onsite

Intermountain Health; Denver (CO); On-site; USD 27,000 - 39,000; Full time

Job summary

Intermountain Health is seeking a Patient Access Representative I - Float to travel to regional locations as staffing dictates, provide excellent customer service, and facilitate the registration and scheduling process for patients and visitors.

The role requires verifying insurance and eligibility, collecting co-pays and balances, updating patient records in the electronic health system, and ensuring compliance with EMTALA and privacy regulations.

Qualifications

• High School diploma or equivalent preferred.
• Proficiency in computer skills including Microsoft Office, internet and email required.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of-day balance process.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Responsible for ensuring the adherence to Federal and state regulations, including EMTALA.
• Requires a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Job description

Intermountain Health is seeking a Patient Access Representative I - Float to travel to regional locations as staffing dictates, provide excellent customer service, and facilitate the registration and scheduling process for patients and visitors.

The role requires verifying insurance and eligibility, collecting co-pays and balances, updating patient records in the electronic health system, and ensuring compliance with EMTALA and privacy regulations.