Patient Access Concierge — Float (Regional)

Intermountain Health; Northglenn (CO); On-site; USD 26,000 - 39,000; Full time

Job summary

Intermountain Health in Northglenn, Colorado seeks a Patient Access Representative I – Float to travel among regional locations, register patients, schedule appointments, verify demographics and insurance, and collect co-pays. You will ensure accurate data entry and confidentiality in a fast-paced healthcare setting.

This PRN role emphasizes customer service, regulatory compliance (EMTALA), and coordination with clinical staff to maintain smooth patient flow and high-quality care, with training

Qualifications

• High School diploma or equivalent is preferred.
• Proficiency in Microsoft Office, internet and email required.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of-day balance process.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Responsible for ensuring the adherence to Federal and state regulations, including EMTALA.
• Requires a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Job description

Intermountain Health in Northglenn, Colorado seeks a Patient Access Representative I – Float to travel among regional locations, register patients, schedule appointments, verify demographics and insurance, and collect co-pays. You will ensure accurate data entry and confidentiality in a fast-paced healthcare setting.

This PRN role emphasizes customer service, regulatory compliance (EMTALA), and coordination with clinical staff to maintain smooth patient flow and high-quality care, with training