Patient Account Coordinator

Tallahassee Memorial HealthCare; Quincy (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Tallahassee Memorial HealthCare is seeking a Patient Account Coordinator to handle patient inquiries, resolve past due balances, and ensure accurate account resolution. You will verify charges, insurance filings, and contractual adjustments while maintaining HIPAA compliance.

The role requires strong communication skills and experience in medical/clerical settings, with a focus on accuracy and efficiency within a healthcare billing environment.

Qualifications

• Minimum: One (1) year of job-related experience.
• Dealing with the public and collection experience
• Medical terminology and HIPAA knowledge
• Excellent verbal and written communication skills

Responsibilities

• Provide excellent customer service and final resolution for patient inquiries.
• Contact patients regarding past due amounts and verify posting of charges.
• Research accounts for insurance filing, adjustments, and payments.
• Ensure patient balances are resolved and documented.

Skills

Verbal communication

Written communication

Medical terminology

HIPAA knowledge

Collection experience

Customer service

Office equipment

Computer proficiency

Hospital accounting

Education

High School Diploma

Associate degree

Tools

Microsoft Office

Job description

Who We Are & What We Do

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.

TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

How You'll Make An Impact

Job Summary

Provides excellent customer service through final resolution which includes answering patient inquiries via verbal and written communication. Responsible for contacting patients regarding past due amounts. Patient Account Coordinator researches the account, verifies that charges have been posted, insurance has been filed, contractual adjustments and/or payments posted properly and patient balances are resolved.

Reports

Manager

Supervises

None

Required Education

Minimum: High School Diploma or equivalent; Preferred: Associate degree

Required Experience

Minimum: One (1) year of job-related experience.

Related experience includes:

• Dealing with the public
• Collection experience and organization skills
• Medical terminology
• HIPAA knowledge

Other Training or Special Skills:

• Ability to operate basic office machines, i.e., calculator, fax, printers, and photocopier.
• Computer proficiency
• Excellent verbal and written communication skills
• Experience in medical/clerical arena or hospital patient accounting background

Required Certification/License/Registry

None

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.