Patient Access & Welcome Concierge

Concord Hospital; Concord (NH); On-site; USD 25,000 - 33,000; Full time

Job summary

Concord Hospital is seeking staff to greet and assist patients, visitors and staff as the first point of contact. The role includes screening, guiding visitors, and answering inquiries to support a smooth hospital experience.

This position requires a high school diploma or GED and at least one year of customer service experience, with strong Microsoft Office skills. Occasional wheelchair assistance and information support are part of daily duties.

Qualifications

• High school diploma or GED.
• One year of customer service experience dealing with the public in person and on the phone.
• Competent in use of Microsoft Office applications.

Responsibilities

• As the first point of contact, creates a polished and positive first impression welcoming patients, visitors and employees.
• Screens all patients, visitors and staff entering the building as directed by Administration.
• Provides way finding assistance for patients, visitors, vendors, or staff, in person or by telephone.
• May push patients in wheelchairs to their destination within the hospital.
• Acts as an informational resource to patients, visitors, vendors, and staff in person, by telephone, or via e-mail.
• Supports the department's special programs and participates in division activities.

Job description

Concord Hospital is seeking staff to greet and assist patients, visitors and staff as the first point of contact. The role includes screening, guiding visitors, and answering inquiries to support a smooth hospital experience.

This position requires a high school diploma or GED and at least one year of customer service experience, with strong Microsoft Office skills. Occasional wheelchair assistance and information support are part of daily duties.