Flexible Hospital Guest Experience Concierge

Parkland Health; United States; On-site; USD 21,000 - 29,000; Full time

Job summary

Parkland Health is seeking a friendly Guest Services Associate to greet visitors, provide directions and support a smooth entry and exit at the hospital.

The role emphasizes exceptional customer service, collaboration with hospital departments, and coordinating concierge resources for families and visitors. Must be able to work flexible days and shifts and demonstrate basic computer skills as part of daily duties.

Qualifications

• One year of experience in a healthcare or customer service environment.
• Must be able to provide assistance, answer complaints and expedite services.
• Very strong interpersonal skills and the ability to represent Parkland in a positive effective manner.
• Ability to diffuse emotionally charged situations.
• Must demonstrate basic computer skills and competency in using computer systems.

Responsibilities

• Provides a warm welcome to patients, families, vendors, visitors, and staff upon arrival to and departure from the hospital. Promotes patient family centered care by serving as a patient/family liaison to identify resources for ensuring a positive experience while at Parkland.
• Ensures maintenance of clean, neat, comfortable environment and needed supplies; directs referrals to appropriate department resources.
• Interfaces with affiliated facilities to expedite and assist in providing efficient service to patients.
• Physically escorts patients and families to appropriate clinical areas to ensure comfort and safety.
• Provides concierge services, making transportation arrangements upon request.
• Answers telephones and provides general information regarding the hospital.
• Maintains positive working relationships to facilitate effective communication between staff and visitors.
• Identifies ways to improve work processes and customer satisfaction; makes recommendations to supervisor and implements results.
• Stays abreast of latest developments in customer service by attending seminars/workshops and applying knowledge to current practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines affecting the Guest Experience Department.

Skills

Customer service

Interpersonal skills

Conflict de-escalation

Multi-tasking

Telephone and front-desk support

Computer basic skills

Job description

Parkland Health is seeking a friendly Guest Services Associate to greet visitors, provide directions and support a smooth entry and exit at the hospital.

The role emphasizes exceptional customer service, collaboration with hospital departments, and coordinating concierge resources for families and visitors. Must be able to work flexible days and shifts and demonstrate basic computer skills as part of daily duties.